employee paycheck is missing hours, DD already sent.
Hi Intuit Quickbook/workforce team,
This is my 7th times requesting for my lost paycheck viewon intuit quickbooks/workforce since last 4 months .
Just to note my below is the case/reference number for this case given by the support team.
Case number for reference : [removed]
Investigation number : 28047
I am not able to view my previous paychecks after the migration happened by quickbook/workforce.
Its almost 4 months after the launching also I am not able to view my paychecks.
And the most important thing to notice is ,Once my November 2019 paycheck will generate my June 2019 paycheck will disappear from it. Once my December pay check will generate my July 2019 paycheck will disappear. I can view only recent 5 months paycheck, Even after selecting all paychecks or 6 month paycheck it will show me only my recent 5 months pay checks.
I kept on requesting these case since 4 months now.
This cant be overlooked and need to be fixed by your team.
Revert with a possible reply at least.
Just to note my below is the case/reference number for this case.
I want to ensure that your questions are addressed accordingly. However, as much as I would like to get this handled directly, the case number requires pulling up your account information, which I am unable to do in this public forum.
I know you've already called in. For security reasons, you may need to get in touch with our QuickBooks Desktop Support again. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
I can pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.