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Cferrer311
Level 1

Employee portal

How’s it going? So when I first started with the company I work for, the portal worked great and as it should. But when I left at the middle of the year last year and came back after a few months, I tried to reach my paystub info to check my hours throughout the weeks for my recent checks and it wouldn’t appear, just the last ones from my previous time working. So I went to the office to ask about it and they sent me a link to get into it and Im when I click on it, it sends me back to login and all it says is that my employee has adjusted my access to workforce and I’ll have to reach out to them. So I did and they said they can’t do anything else further than what they’ve done. If anybody has any answers/info on fixing or resolving this issue, I’d greatly appreciate it, thank you!

1 Comment 1
ChristieAnn
QuickBooks Team

Employee portal

Hi there, Cferrer311.

 

Welcome and thank you for posting here in QuickBooks Community. I appreciate you for providing a screenshot of the error you received. 

 

We recently received a report about the error "We can't sign you in. Your employer has adjusted your access to Workforce." when accessing the workforce. Our product team is working diligently, and an open investigation is taking place to resolve the problem.

 

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern about the error when accessing the workforce in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, choose how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Please refer to this article to see different information about unable to see all of the pay stubs from the employer and how accessing the workforce work: View your paychecks and W-2s in QuickBooks Workforce.

 

Let me know if there's anything else you need help with about the workforce. Know that I'm always here to help you anytime. Take care and keep safe!

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