Entering 0% UI rate is not allowing me to save in QB

Hi @ATobin,

I know the importance of following the changes to the rate to keep the SUI tax liability accurate. I can share some information about updating the SUI rate in QuickBooks Online.

The process of updating the payroll information will depend on your payroll service. Users using Enhanced Payroll should be able to change the amount to zero.

Here's how:

1. Sign in to QuickBooks Online.
2. Click the Gear ⚙ icon, then select Payroll settings.
3. Next to the state you want to update, select Edit ✎.
4. In the State Unemployment Insurance (SUI) Setup section, select Change or add new rate.
5. Enter your new rate and its effective date.
6. Select or enter any updated surcharge or assessment rates.
7. Hit OK.

If you can't change it or are using a different version (Full Service, Core, Premium, Elite), I recommend contacting our Payroll Support Team for further assistance. They can edit the SUI rate on your behalf in a secure environment.

Also, did you know you can authorize Intuit to act as your payroll agent in Massachusetts (MA) if you have full-service payroll? Check out this link for more information: Authorize Intuit as your Massachusetts unemployment Third Party Agent.

Post a comment anytime you have follow-up questions about managing payroll or changing tax rates in QuickBooks. We'll be happy to lend a hand. Have a great day.

MA is still requiring a minimum of .56% even when I go in through settings.  I will try to call payroll support.

Thank you!