Silly me, I thought QB Payroll support was 24/7 but oh no! Bankers hours.
I am in the middle of trying to enter & process payroll, and a problem .... I have two employees who were salary but because of the new DOL overtime eligibility rules, we changed them to hourly since overtime would apply anyway. In the payroll entry screen, I left the salary options even though I deleted the salary annual amount ... I did this because there is salary history that we still want to display when entering payroll even though no hours are going to post to those lines on payroll entry.
The problem is that even though the salary, PTO and Holiday lines for salary have zero hours, and in the employee Paydata tab the salary now says zero, those lines in payroll entry show up now with just over $594 on each line that should be zero. I have NO idea where it came up with that number! I've gone back and forth and tried to zero out those lines, but the system tells me that it can't change the entry because it needs to be changed in the paydata area, and it already IS changed there. And since payroll support is not available, I'm left wondering what to do!
Has anyone ever ran into this where entries that should be zero based on the paydata entries don't end up that was on the payroll entry screen? How do I change someone from salary to hourly and continue to show the salary history for the prior payrolls of the year?
