Error when updating payroll. Can't verify payroll subscription

Hi there, EllisCnc. To rectify the error prompt when updating payroll, reactivate your subscription either through your QuickBooks file or directly via the web portal.

The most direct way to turn your payroll service back on is within your company file. This step updates your subscription status directly. Before proceeding, ensure you have the latest version of QBDT.

Here's how:

1. Log in to QBDT, go to Employees, and select My Payroll Service.
2. Select Account/Billing Info.
3. Sign in using your Intuit Account login to open your QuickBooks Account page.
4. Under Status, choose Resubscribe.
5. Follow the prompts to reactivate your payroll service.

You can also reactivate your payroll service using your Intuit account.

Here's how:

1. Sign in to camps.intuit.com.
2. Under Status, choose Resubscribe.
3. Follow the on-screen steps to reactivate your payroll service.

Please note that the reactivation may take up to 24 hours. Once completed, your subscription will show Active. If you still experience issues following these steps or using QBDT Payroll Assisted, I would suggest reaching out to our Live support team.

If you have any other questions, feel free to post here anytime.

Hi there, @EllisCnc.

Just checking in to see if the solution we shared worked for you. Did it fix the issue when updating payroll, or are you still having trouble?

Happy to help if you need any more assistance!