Error when updating payroll. Can't verify payroll subscription

Hi there, EllisCnc. To rectify the error prompt when updating payroll, reactivate your subscription either through your QuickBooks file or directly via the web portal.

The most direct way to turn your payroll service back on is within your company file. This step updates your subscription status directly. Before proceeding, ensure you have the latest version of QBDT.

Here's how:

1. Log in to QBDT, go to Employees, and select My Payroll Service.
2. Select Account/Billing Info.
3. Sign in using your Intuit Account login to open your QuickBooks Account page.
4. Under Status, choose Resubscribe.
5. Follow the prompts to reactivate your payroll service.

You can also reactivate your payroll service using your Intuit account.

Here's how:

1. Sign in to camps.intuit.com.
2. Under Status, choose Resubscribe.
3. Follow the on-screen steps to reactivate your payroll service.

Please note that the reactivation may take up to 24 hours. Once completed, your subscription will show Active. If you still experience issues following these steps or using QBDT Payroll Assisted, I would suggest reaching out to our Live support team.

If you have any other questions, feel free to post here anytime.

Hi there, @EllisCnc.

Just checking in to see if the solution we shared worked for you. Did it fix the issue when updating payroll, or are you still having trouble?

Happy to help if you need any more assistance!

Hi, I am getting the Activation Error for my payroll subscription too.  However, when I attempt to "resubscribe," I am given an option to "verify information," and NONE of the options are legitimate.  Therefore, I click on Contact, and keep going in circles.  Can someone please help me with this?

Which QuickBooks Desktop plan(Pro, Premier, or Enterprise) and version(year) are you using? If your version has been discontinued, payroll features and live support are no longer available, which is likely causing these errors.

Since payroll is already bundled with QuickBooks Desktop, you can sign up for one of the new bundle offers to start using it.

To figure out why you're seeing those incorrect options, it’s best to connect with our live support team so they can investigate the issue. Here is the direct link you can utilize to reach them: Support.

Don't hesitate to comment below if you need further assistance with subscribing to Payroll.