I'm sad to hear about the difficulties you're facing with your QuickBooks payroll subscription, @Farmerswife518.
I understand how frustrating and confusing it must be to have your access blocked and encounter issues with the account ownership. Rest assured, I'm here to assist you and provide guidance on how to resolve this matter.
It seems like there may have been some confusion or a mix-up during the transition between the two companies. It's important to ensure that your payroll subscription is correctly associated with your current company and that the former bookkeeper's information is removed from the account.
While I understand your desire for me to personally investigate this matter, please be aware that as a member of the Community, my access to your account is limited, and I am unable to verify the status and ownership of your subscription.
It would be best to get in touch with our QuickBooks support team once more to tackle this issue. They have the required equipment to verify your account and can advise you on what actions to take to ensure that your subscription contains accurate information and to resolve the freeze.
I'm also adding this resource to help manage your QuickBooks Desktop account and services with the Customer Account Maintenance Portal (CAMPs): Manage your QuickBooks Desktop subscriptions and services.
I understand the urgency of your situation, @Farmerswife518. I hope these suggestions help you in getting QuickBooks phone support to listen and resolve the issue promptly. If you have any further questions or need additional assistance, please don't hesitate to let me know.
