Federal Electronic Services Deactivated

Hey there, CM-EIC. 

Thanks for dropping by the Community. If your E-Services has been deactivated, you'll still need to reactivate it, even if it's just for state and federal quarterly forms. To do so, you can contact QuickBooks Support using the following steps:

Contact us through your product

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Chat with us online

Select your product and fill out the form to chat with an expert.

• QuickBooks Online Payroll
• QuickBooks Full Service Payroll
• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

If you have any other questions, feel free to post here anytime. Thank you and have a nice afternoon. 

Hello Nick,

I don't understand why it was deactivated due to disuse, when I actively use the E-Services quarterly to send in my forms.

Christine

Thanks for getting back to us, CM-EIC.

It's deactivated since there are no tax payments submitted for the last 18 months. You'll want to re-enroll the service to continue using it. For the detailed steps, check out our enroll in E-File & Pay for your reference.

You may also want to contact our Payroll Support Team. That way, they can further explain in detail and guide you through the process. Please refer to the steps above provided by my colleague on how to contact them.

I'm just a post away if you have any other additional concerns.

I tried faxing the 8655 Form for "Reporting Agent Authorization" and my fax machine gave me a message stating that the fax number was disabled or not accepting faxes.  The number provided was (650) 745-0651.  I tried calling the contact person noted on the reporting from, Jason Shipp, and was informed that because I'm not a federal or state personnel that I couldn't leave a message.  Please provide me with a valid fax number. Thank you

Thanks for coming back to this thread, CM-EIC.

All deactivated accounts issues need to be addressed by reaching out to our Customer Care Support Team again. They have the necessary tools to take a look into your account and can further assist you with this. 

Here's how:

1. Go to the Help menu and click Contact us.
2. Enter your concern, then hit Let's talk.
3. Choose either to Start a message or Get a callback.

The Community is always here help if you have any other additional concerns.

My electronic services for federal payroll taxes was deactivated without any notice (no email or call), but I had run payroll within an 18 month period.  Because of covid, we suspended our payroll service for 6 months, and upon activation, intuit removed only the federal electronic service, which I did not know they did this, so now my payroll taxes are overdue incurring tremendous amounts of penalty and interest.  Ironically intuit did not remove the state electronic service or direct deposit - I want to know WHY INTUIT REMOVED MY ELECTRONIC TRANSFER FOR FEDERAL PAYROLL TAXES.   WE HAVE INCURRED TREMENDOUs PENALTIES AND I WILL PURSUE INTUIT ACCEPTING FULL RESPONSIBLITY FOR THIS.  I was told by their customer service that this is their policy anytime an account has been suspended - I frankly don't believe this and will pursue this further.  

Hi there, @GSS3.

This isn't the impression I want you to have about QuickBooks products and services. As much as I would love to take care of this problem immediately since this concern requires disclosure of personal account information, we'll have to escalate this to our Customer Care Team. Since the reason for canceling your payroll is due to covid, our support team may be able to find solutions. You can also provide the case number so they can review your concern and continue performing the troubleshooting steps if applicable.

To reach them, check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

Please let me know if you have other concerns. I'm just around to help. Have a great day.