Hello there, @BBB11.
Thank you for taking the time posting in the Community. Allow me to share some information about Direct Deposit charge fees and help get you to the right support.
When you send payroll transactions, Intuit attempts to debit the bank account we have on file. If your bank rejects this attempted debit, this is called a bank return.
If any amount debited against you is returned, Intuit may charge you a one-time insufficient-funds penalty fee. You can find more details about this in the Direct Deposit service agreement, under the Insufficient funds and dishonored debits.
Additionally, checking the charges requires accessing your personal account information. Since we can't do it in the Community, I suggest calling our Payroll Support. They have the tools to pull up your account in a secure environment and drill down for more billing details.
Here's how:
- Go to: http://payroll.intuit.com/support/contact/
- Click the Payroll button.
- Click the View Contact Info button.
For additional reference, you can also check this article: Common questions about payroll bank returns.
That should point you in the right direction today.
Feel free to leave a comment below if you have any additional questions about direct deposit. I'll be happy to help you out.