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BBB11
Level 1

Fees

Can someone please explain to me how QB can charge fees, that are not listed? For example, I was charged an "Intuit Handling Fee". No where in the direct deposit service agreement does it state anything about an "Intuit Handling Fee". 

In addition, how can one get a hold of anyone in the land of QB that can actually make something happen other than...."we are sorry"? 

 

3 Comments
MaryGraceS
Moderator

Fees

Hello there, @BBB11.

 

Thank you for taking the time posting in the Community. Allow me to share some information about Direct Deposit charge fees and help get you to the right support. 

 

When you send payroll transactions, Intuit attempts to debit the bank account we have on file. If your bank rejects this attempted debit, this is called a bank return. 

 

If any amount debited against you is returned, Intuit may charge you a one-time insufficient-funds penalty fee. You can find more details about this in the Direct Deposit service agreement, under the Insufficient funds and dishonored debits.

 

Additionally, checking the charges requires accessing your personal account information. Since we can't do it in the Community, I suggest calling our Payroll Support. They have the tools to pull up your account in a secure environment and drill down for more billing details.

 

Here's how:

  1. Go to: http://payroll.intuit.com/support/contact/
  2. Click the Payroll button. 
  3. Click the View Contact Info button. 

For additional reference, you can also check this article: Common questions about payroll bank returns.

 

That should point you in the right direction today.

 

Feel free to leave a comment below if you have any additional questions about direct deposit. I'll be happy to help you out.

grandvalleypaintandhome
Level 1

Fees

Where can we find information about the Fees associated with the QuickBook Payments - I am only seeing this one for Employee and Payroll? We were charged a fee after a client paid online. But nowhere am I told if this is a % charge, or a flat rate fee. I feel ripped off and no one is answering our questions. 

AlexV
QuickBooks Team

Fees

We can log in to your QuickBook Payments account, grandvalleypaintandhome.

 

From there, we can get the details of your transaction fees. I can show you how:

  1. Log in to QuickBooks Payments.
  2. In the Activity & Reports section select Fees.
  3. Enter the date range. Then, click on Search.

fees.png

Also, there isn't a flat rate for the transaction fees. There's a percentage rate per transaction depending on how you process it. Here's the link to see the QuickBooks Payments pricing.

 

Additionally, I'd suggest getting a statement each month. You can download it to see all your transactions in QuickBooks Payments which includes the transaction fees.

  1. In the Activity & Reports section select All Statements.
  2. Locate the month you want to see and select either:
    • View to open the statement in your browser.
    • Download to save the statement on your computer as a PDF file.

You can read this article to understand your credit card processing statement.

 

Let me know if you need anything else. I'll be right here to work with you again.

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