First direct deposit for today set up and not seeing deposits come through

Having the exact same issue. Set my payroll up the same date as you did....spent 2 1/2 hours on the phone with QB.  Not resolved yet. 

Thanks for posting to the Community, @Motorsports, and @JayneRae.

Let me share two main reasons why employees didn't get funds on payday.

• The worker's bank account info is incorrect.
• There's a problem with their bank account.

Most of the time, bank systems examine the validity of a direct deposit transaction. When it affects the factors above, the direct deposit rejects the process. When the direct deposit declines, the money will be refunded to the business bank for 2-3 banking days after the pay date.

In this case, I recommend reaching our chat or phone support back when employees don't receive their money the day after the pay date. This way, you will ask for a direct deposit trace to see where the funds go. Your employee can also call their bank's ACH department and request a deposit trace.

Alternatively, you can select one of the chat links below to contact us depending on your payroll service:

• QuickBooks Online Payroll
• QuickBooks Full Service Payroll
• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

I've added more references for more information, FAQs, and resolve direct deposit issues:

• Fix direct deposit issues
• Resolve a rejected Direct Deposit

Let me know how it goes if you have other questions about QuickBooks Online Payroll. I'm always here to lend you a hand. Take care always you both!