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Fix a Payroll Error

I made an error in preparing this week's payroll. I need to change the gross pay for the 2 employees.

I'm using QuickBooks Desktop 2019 Pro and Enhanced Payroll

Payroll was submitted to Intuit today with a Friday, May 29 check date

We're using Direct Deposit

 

Can I either void/cancel the payroll and start over, or edit the gross pay and resubmit to Intuit?

Solved
Best answer May 26, 2020

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QuickBooks Team

Fix a Payroll Error

Hey there, Coleraine. Welcome to the Community.
 

You can cancel pay cheques that haven't offloaded yet. Once one offloads for ACH processing, Intuit can no longer stop the direct deposit from taking place. Offloading occurs at exactly 5:00 PM PT, two business days before the paycheck date. 
 

The first thing you'll need to check is the current status of the payroll. Here's how:
1. In the menu bar at the top, go to Employees, My Payroll Service, then Account/Billing Information.
2. Sign in using your Intuit Account Login.
3. Use the View Payroll Activity option in the Direct Deposit section.
4. Enter your Direct Deposit PIN.
5. Locate the transmission with the cheque that you want to stop and review the status.
 

After confirming that it can be cancelled, you can proceed with the cancellation process. I'll guide you through how it's done:
1. From the top menu bar, choose Employees, then Edit/Void Paychecks.
2. Change both of the Show paychecks through/from dates to the date of the check and press Tab on your keyboard.
3. Pick the check that you want to cancel and hit Void. A box will pop-up with a field to type in. Enter 'yes' and use the Void button to proceed.
4. If you agree, tick the checkbox confirming that you understand and accept the terms and conditions of voiding the paycheck.
5. Repeat the previous steps as necessary to include all checks that you want to void.
6. Once you're finished voiding, close the Edit/Void Paychecks window.
7. Return to the Employees drop-down in the top menu bar and select Send Payroll Data, then hit Send.
 

Now QuickBooks Desktop will connect with the server to let it know there have been modifications to payroll data. The checks you voided will be removed from direct deposit. If you need to verify that a paycheck was voided, you can check in the bank register used to pay employees. The memo line will show if a modification has been made to the item.
 

I've included a few resources for you which provide more information about voiding payroll cheques:


Please don't hesitate to reach out to me here if you have any other questions. Have a great day!

View solution in original post

1 Comment 1
Highlighted
QuickBooks Team

Fix a Payroll Error

Hey there, Coleraine. Welcome to the Community.
 

You can cancel pay cheques that haven't offloaded yet. Once one offloads for ACH processing, Intuit can no longer stop the direct deposit from taking place. Offloading occurs at exactly 5:00 PM PT, two business days before the paycheck date. 
 

The first thing you'll need to check is the current status of the payroll. Here's how:
1. In the menu bar at the top, go to Employees, My Payroll Service, then Account/Billing Information.
2. Sign in using your Intuit Account Login.
3. Use the View Payroll Activity option in the Direct Deposit section.
4. Enter your Direct Deposit PIN.
5. Locate the transmission with the cheque that you want to stop and review the status.
 

After confirming that it can be cancelled, you can proceed with the cancellation process. I'll guide you through how it's done:
1. From the top menu bar, choose Employees, then Edit/Void Paychecks.
2. Change both of the Show paychecks through/from dates to the date of the check and press Tab on your keyboard.
3. Pick the check that you want to cancel and hit Void. A box will pop-up with a field to type in. Enter 'yes' and use the Void button to proceed.
4. If you agree, tick the checkbox confirming that you understand and accept the terms and conditions of voiding the paycheck.
5. Repeat the previous steps as necessary to include all checks that you want to void.
6. Once you're finished voiding, close the Edit/Void Paychecks window.
7. Return to the Employees drop-down in the top menu bar and select Send Payroll Data, then hit Send.
 

Now QuickBooks Desktop will connect with the server to let it know there have been modifications to payroll data. The checks you voided will be removed from direct deposit. If you need to verify that a paycheck was voided, you can check in the bank register used to pay employees. The memo line will show if a modification has been made to the item.
 

I've included a few resources for you which provide more information about voiding payroll cheques:


Please don't hesitate to reach out to me here if you have any other questions. Have a great day!

View solution in original post

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