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pacificlinkconsu
Level 1

Has anyone else had issues with their payroll direct deposits not processing today? I received the confirmation email last night but nothing has posted to accounts yet.

 
3 Comments 3
Adrian_A
Moderator

Has anyone else had issues with their payroll direct deposits not processing today? I received the confirmation email last night but nothing has posted to accounts yet.

Other posters are also sharing the same experience at the moment, pacificlinkconsu.

 

We’re aware that there’s an issue with the Direct Deposit payroll for April 30. Please know that we’re actively working on resolving this, so the employees will get paid on time.

 

We’re tracking each of the affected customer accounts to see if we can make the deposit sooner, or provide you with a specific time-frame.

 

For now, the bank has until 5pm PST to deposit the funds to the employee accounts.

 

Also, please note there isn’t a need to cancel the payroll and create paper checks. While we’re looking for an immediate fix, we suggest to subscribe to this link to get updates about the status of the issue: When do I need to submit payroll to pay employees.

 

We request for your patience till we get back with an update. Please know that we will surely keep the Community on track so keep an eye out here and on your email.

nvallensroofing
Level 1

Has anyone else had issues with their payroll direct deposits not processing today? I received the confirmation email last night but nothing has posted to accounts yet.

5:00 PM EST?

Adrian_A
Moderator

Has anyone else had issues with their payroll direct deposits not processing today? I received the confirmation email last night but nothing has posted to accounts yet.

I've updated my response above, nvallensroofing.

 

Thank you for reporting this in the community. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal.  

 

We expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd.

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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