I'll guide you on how to isolate and fix this issue, @Midbell.
Let's start by logging out and logging back in to your QuickBooks Online (QBO). Doing this refreshes your account and for the changes to take effect.
If this is not the case, I recommend accessing your account in a private or incognito window and viewing your employees' information from there. This way, we can also verify if the issue is caused by the browser's cache.
Cache and cookies are used to help load web pages faster the next time you visit a site. However, too much of this can also affect your browser and QuickBooks performance. Using a private window helps us verify the issue as this doesn't save any cache files.
To open a private window, you can refer to these keyboard shortcuts keys:
- Ctrl + Shift + N (Google Chrome browser)
- Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
- Command + Shift + N (Safari browser)
If you're able to view your employees' details and reports, I propose clearing your regular browser's cache to refresh it. If this is not the case, I recommend using other supported browsers to check and see if this is a browser-integrated issue.
When everything is all set, you might want to utilize these resources for reference in efficiently running your payroll and reports:
If there's anything else you need help with about payrolls or with your QBO account, please feel free to tag me in your reply. I'm always around ready to back you up. Keep safe and happy holidays!
