That amount of money is really big help to your employees and their families, Pissedinnyc.
We'll need help from Support to see what happened to the funds since they have access to it. However, from my understanding, you're using a third-party app, AvidXChange. You may want to check this with them as well since it was processed with them.
Here's how you can get in touch with our Support:
- Click on Help and choose Contact Us.
- Enter the summary of the scenario in the text box and click Let's talk.
- Choose between Message an agent or Get a callback. These options are available during their office hours.
If you have other queries at the moment, please don't hesitate to go back to this thread.
