How can I block staff to use their phone to clock in or out using t-Sheets on their phone?

Hi there @kmascaro3! Welcome to the community. There is not a global way to turn off access to the mobile app, however, you can edit individual employee permissions to prevent them from using it. Here's how:

1. Go to My Team.
2. Select a team member.
3. Select the Permissions tab.
4. Deselect Mobile time entry, and select Save.

If you have a lot of employees and this is a cumbersome task, our support team may be able to help. :) You can give us a call or chat any time! 

What if the Deselect check box is disabled and I can't click on it?

Hi @ReneeEncinias,

Thank you for joining the thread. I'll point you in the right direction for support with your query. 

I suggest you contact TSheets Technical Support for further assistance. They can pull up your account within a secure environment and investigate further as to why you have this issue. 

See this article for the steps: Contact TSheets support.

Post a comment below if you have other questions about TSheets. I'll handle them for you. 

Hi, has there been any fixes to the issue of not being able to deselect the mobile time entry box?

Good morning, @Nikki36! Thanks for coming to this thread with your question. I'm happy to explain that setting and why it's grayed out on your end.

When the "manage their own timesheets" permission is selected in Company Settings, it automatically selects the Mobile Time Entry permission in each employee's profile.

All in all, if your employee can edit/manage their own timesheets, then they'll automatically have Mobile Time Entry and that can't be edited. On the flip side, if they don't, that permission can be set on an individual level in each profile.  

We definitely welcome feedback on our products/settings so please let us know if there's a better way for this to work for you. Here's an article that walks you through how: Submit feedback to QuickBooks Time.

Please feel free to reply to this post with any other questions. We're all eager to help in any way we can!