Hi there, Hazelnut.
I'm here to help fix the issue you're getting with Oregon PFML.
Since you're still encountering the same problem even after following the instructions provided by my colleagues in this thread, I suggest contacting our Payroll Support team. They possess tools that can access your account in a secure environment and investigate the root cause of this unusual behavior. If needed, they can also assist you with additional troubleshooting steps.
Here's how to reach them:
- In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
- Select Contact Us.
- Enter your concern, then click Let's talk.
- Choose a way to connect with us.
To check for our Support hours, refer to this article: Contact Payroll Support.
Additionally, you can utilize the following resources to assist in handling employee-paid payroll deductions and monitoring paid family and medical leave in Oregon for future reference:
Please let me know if you have additional questions about this or anything else. I'll be more than willing to assist. Take care.