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couto558
Level 2
 
Solved
Best answer April 07, 2020

Best Answers
RaymondJayO
Moderator

Hello there, @couto558

 

Right now, there is an ongoing investigation about the incorrect amount when paying the Q1 taxes. It reflects the Q2 amount instead. Rest assured that our product engineers are actively working to have a permanent fix. 

 

As an alternative, you're right with using the Other amount button. This way, you can manually enter the correct Q1 amount due. It won't cause any problems, but this ensures you're paying taxes for the appropriate quarter. 

 

Also, I'd want to make sure you're in the loop about the investigation and its status. With this, I recommend contacting our Customer Care Team. They can add your company to the list of affected users, so you'll get email updates. Please provide the INV-44518 to our representative as your reference. Please check out our support hours before getting in touch with them. I'll guide you how. 

  1. Go to the Help menu at the upper right. 
  2. Select Contact us
  3. Enter Default amount to pay Q1 taxes reflects Q2 amount instead in the Ask a question (or tell us what's wrong) box. 
  4. Hit Continue
  5. Choose a way to connect with a live support agent. 

 

The screenshot below shows you the last three steps. 

ContactQBSESupportTeam.PNG

 

Once resolved, your estimated taxes will appear on the Tax Summary and Tax Details reports. These won't show on the Profit & Loss report. To learn more about this, see the Estimated taxes section through this article: QBSE Schedule C Categories Breakdown. This link provides you more details on where the other accounts will appear on various reports in the software.

 

Feel free to leave a comment below if there's anything else you need. Have a good day, @couto558

View solution in original post

8 Comments
SarahannC
Moderator

Hello there, couto558.

 

Thank you for posting in the Community.

 

We'll need to make sure that we have selected the specific quarter that we need to pay. Within the taxes page in QuickBooks Self-Eemployed, choose the specific quarter you need to pay. Then, fill out the needed information and click Continue to accomplish. This is to ensure that we will pay the right quarter.

 

For more tips and details about this one, I would recommend checking this article: Pay Federal Estimated Quarterly Taxes.

 

If you need anything else, please let me know by adding a new post below. Stay safe and healthy!

 

 

couto558
Level 2

How do I select the right quarter? When I click on Q1 and go to Pay now, it still tells me to pay for Q2.

MariaSoledadG
QuickBooks Team

Hi couto558,

 

You'll have to make sure that you've selected the correct year to make sure that you've paid for the correct quarter. Let me guide you how.

  1. Click Taxes on the left menu.
  2. Make sure to select 2020 by clicking the drop-down arrow beside Taxes.
  3. Select Quarterly.
  4. The Schedule section must be showing the correct quarter. 
  5. The Pay Now button must be showing to make sure you're paying the correct quarter. 

You also have the option to select the correct quarter when going to the Taxes menu. I've attached a screenshot of the visual guide.

 

 

 

For future reference, you can refer to this article for more information about estimated taxes: Estimated Taxes Explained.

 

Fill me in if you need further assistance. I'll be here to help.

couto558
Level 2

I follow all of that but when I go to the Payment Method section, it tells to pay the current amount, which is Q2. Do I just click the Other amount button and manually enter what I want to pay for Q1? Will that cause any problems?

RaymondJayO
Moderator

Hello there, @couto558

 

Right now, there is an ongoing investigation about the incorrect amount when paying the Q1 taxes. It reflects the Q2 amount instead. Rest assured that our product engineers are actively working to have a permanent fix. 

 

As an alternative, you're right with using the Other amount button. This way, you can manually enter the correct Q1 amount due. It won't cause any problems, but this ensures you're paying taxes for the appropriate quarter. 

 

Also, I'd want to make sure you're in the loop about the investigation and its status. With this, I recommend contacting our Customer Care Team. They can add your company to the list of affected users, so you'll get email updates. Please provide the INV-44518 to our representative as your reference. Please check out our support hours before getting in touch with them. I'll guide you how. 

  1. Go to the Help menu at the upper right. 
  2. Select Contact us
  3. Enter Default amount to pay Q1 taxes reflects Q2 amount instead in the Ask a question (or tell us what's wrong) box. 
  4. Hit Continue
  5. Choose a way to connect with a live support agent. 

 

The screenshot below shows you the last three steps. 

ContactQBSESupportTeam.PNG

 

Once resolved, your estimated taxes will appear on the Tax Summary and Tax Details reports. These won't show on the Profit & Loss report. To learn more about this, see the Estimated taxes section through this article: QBSE Schedule C Categories Breakdown. This link provides you more details on where the other accounts will appear on various reports in the software.

 

Feel free to leave a comment below if there's anything else you need. Have a good day, @couto558

View solution in original post

TheAShaf
Level 1

I am glad the other user asked this question, because I am having the same issue. I see where I can change the amount I pay. But the voucher itself says "Payment Voucher 2" I am concerned that will mess things up the IRS side of things.

couto558
Level 2

Thank you for your assistance. When I enter it manually, is there a specific format I have to follow? Do I just enter it as "$199" or do I enter something like "$199.00"?

Anna S
QuickBooks Team

Good afternoon, @couto558.

 

I hope you're having a fantastic Friday. To answer your question, you don't have to follow a specific format when entering the amount manually. You can enter "$199" or "$199.00," and QuickBooks will register both as acceptable payment amounts. 

 

Feel free to comment below if you have any other questions. Enjoy the rest of your day!

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