I can help you with reactivating your employee, @colleenwich.
You can change the status of your employee from their profile. I'd be happy to guide you through the steps.
Refer to the following article for more information about changing the status of your employees in QuickBooks Online: Terminate or change your employee's status on payroll.
If you'd like your employees to see their paystubs and W-2s online, refer to this article on how to invite them to QuickBooks Workforce: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.
I'm just a reply away if you need any further assistance managing your employees or anything else. Keep safe and have a great rest of the day!
Let's sort this out so you can reactivate the employee, colleenwich.
The Pencil or Edit icon will only show up if you go to the employee's profile.
Make sure to click the name of the employee so you will be routed to the section where you can see it. Then, proceed to the Employee details tab to see the Pencil icon beside Employment.
If you can't still see it, a possible browser issue might have hidden the Pencil icon. I'll share the steps on that can resolve some of the most common browser issues in QBO.
Use a different browser or switching to an incognito/private browsing session? Use these keyboard shortcuts to switch to incognito mode:
After that, check if can see the Pencil icon as shown in the screenshots above. If you're able to do it, delete your browsing history by following the steps in this article: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.
Additional references when paying your employees are also shared here in case you might be needing them:
You can always get back here and post more questions if you need anything else. We're always here to guide and help you.
I have the same issue I made a terminated employee active and the employee still isnt showing up in the list so I can add there time. I dont know why quickbooks has just terminated for employees as not all employees are terminated they do quit.
I have tried everything and when I go to add time either in the single or the weekly this employee still isnt on there.
I see you've been through a lot already in trying to correct this unusual behavior in QuickBooks Online (QBO), deborahjtappan.
We appreciate you following my colleague's instructions. I reviewed our records, and there is no record of this instance. In addition to the suggested alternatives, we can add Intuit as a trusted site to prevent your browser from potentially blocking site content. Let me show you how:
If this happens again, I recommend contacting our Customer Care team. They'll be able to access your account in a safe environment and look into what's causing this problem. Here's how it's done:
Be sure to review their support hours so you'll know when agents are available. You can check out this article on how to change your employees' info in QuickBooks payroll products: Edit or change employee info in payroll.
Know that our door is open 24/7 if you need assistance performing specific tasks in QuickBooks. You can also utilize the REPLY button below if you have any additional QuickBooks-related concerns.
I have the same issue of trying to reactive a "not on payroll" employee and I followed all the instructions to the tee and the employee shows up for a few seconds on the active list, and then the name goes away. Did it over and over and still the same results.
It hasn't been easy for you and your business.
Since something like this happens, I recommend contacting our QuickBooks Online Support Team. It allows them to look into your account and confirm the problem.
To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:
1. Sign in to your QuickBooks Online company. Click Help (?).
2. Select either tab: Assistant or Talk to a Human.
3. Search or select Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
To learn more about the processes on how to manage employees and other guides to help you with QuickBooks, see the following links below:
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.