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chris-reed-illha
Level 1

How do you cancel payroll that you already ran

 
Solved
Best answer September 04, 2021

Best Answers
Rubielyn_J
QuickBooks Team

How do you cancel payroll that you already ran

You can cancel payroll that you already run depends on the processing state that you use, @chris-reed-illha.

 

If you're using a manual paycheck, you can delete or void this. Depending on your processing time, and payroll service, QuickBooks may allow you to delete the transaction. 

 

If it's a direct deposit, let's proceed to the paycheck list and void this. Ensure to do this before 5:00 PM PST. Beyond that, your payroll will be processed and can't be canceled.

 

For QuickBooks Online Payroll Core, Premium, and Elite, here's what you need to do:

 

  1. Go to the Payroll menu.
  2. Choose the Employees tab.
  3. Go to the Paycheck list and set the date range.

  4. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.

  5. Click Yes to confirm.

 

If you're using other payroll services, you may check out this article for the detailed steps: Delete or void employee paychecks.

 

However, if the direct deposit is already offloaded for ACH, we’re unable to stop the process. Moreover, the processing depends on the funding time setup for your account. You can wait for the money to settle into your employee’s bank account. Then, perform an internal agreement to return the amount or request for a reversal. Check out this article for more information: Reverse a direct deposit.

 

Additionally, let me attach this link that contains information to guide you on how to perform troubleshooting steps to help you resolve issues with direct deposit: Handle a direct deposit paycheck that was not received by an employee.

 

Keep me posted if you have additional questions about managing processed payroll in QuickBooks. I’m always ready to answer them for you. Have a wonderful day.

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4 Comments 4
Rubielyn_J
QuickBooks Team

How do you cancel payroll that you already ran

You can cancel payroll that you already run depends on the processing state that you use, @chris-reed-illha.

 

If you're using a manual paycheck, you can delete or void this. Depending on your processing time, and payroll service, QuickBooks may allow you to delete the transaction. 

 

If it's a direct deposit, let's proceed to the paycheck list and void this. Ensure to do this before 5:00 PM PST. Beyond that, your payroll will be processed and can't be canceled.

 

For QuickBooks Online Payroll Core, Premium, and Elite, here's what you need to do:

 

  1. Go to the Payroll menu.
  2. Choose the Employees tab.
  3. Go to the Paycheck list and set the date range.

  4. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.

  5. Click Yes to confirm.

 

If you're using other payroll services, you may check out this article for the detailed steps: Delete or void employee paychecks.

 

However, if the direct deposit is already offloaded for ACH, we’re unable to stop the process. Moreover, the processing depends on the funding time setup for your account. You can wait for the money to settle into your employee’s bank account. Then, perform an internal agreement to return the amount or request for a reversal. Check out this article for more information: Reverse a direct deposit.

 

Additionally, let me attach this link that contains information to guide you on how to perform troubleshooting steps to help you resolve issues with direct deposit: Handle a direct deposit paycheck that was not received by an employee.

 

Keep me posted if you have additional questions about managing processed payroll in QuickBooks. I’m always ready to answer them for you. Have a wonderful day.

Rubielyn_J
QuickBooks Team

How do you cancel payroll that you already ran

Hi, @chris-reed-illha.

 

Hope you’re doing great. I wanted to see how everything is going about canceling the payroll concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

chris-reed-illha
Level 1

How do you cancel payroll that you already ran

We voided the checks, hopefully this stops the payroll from executing as we’ve already paid the staff for the funds that were available in the account, so the amount needed for direct deposit won’t even be there if it tries to execute.

chris-reed-illha
Level 1

How do you cancel payroll that you already ran

This is a real scramble for us considering the same day pay we wanted the execute on Friday we weren’t able to do because it was one minute after the cut off, that just doesn’t seem reasonable in terms of being able to execute something like that when slow support was the reason it took so long to set up before cut off but we were able to void the checks and hopefully that resolve the problem as we paid our staff directly. Thanks for getting back to us.

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