How do you remove Tsheets?

Hello @amsegrave, thank you for reaching out to us here at The Community, my name is Sherissa and I am more than happy to assist you.

To disconnect your TSheets Account from your QuickBooks Account you will need to;

• Login to your TSheets Account
• Go to the left side menu and Locate Feature Add-ons
• In the Feature Add-ons Drop-Down Click Manage Add-ons at the bottom
• Then Scroll to your Installed options and Uninstall the QuickBooks option

This will disconnect your TSheets and QuickBooks Accounts, if you need anything else please let us know!

This works if you still have an active account but what if you canceled your account before removing it?

Let me share some information about what happened when you cancel your TSheets account, Tuffy.

When canceling your account, your timesheets and other account information will be kept. You may access it again by renewing your subscription. Also, all reports and exports will be disabled as well as your payment information will be deleted.

In this case, we recommend removing your TSheets schedule first before canceling your account. For the steps and details, check out this article: Install and uninstall the TSheets schedule. Then, go to the Uninstall TSheets schedule section. 

If you already inactivate your TSheetsw account, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and assist you with this one. 

Here's how to reach them:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Visit our TSheets by QuickBooks page for more insights about managing your Timesheet. 

That should take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Have a great day ahead.