How to delete a mutistate

Hello, karrychang. 

I can provide some insights on how multi-state works in QuickBooks Online.

If your employee works in a state outside your primary work location, your employee is subject to work-based taxes. Please know that QuickBooks will automatically calculate the payroll taxes for each state in which you have a work location and there will be a multistate support fee.

Let's double-check your employee location, to ensure no one employee's primary work location to the other state. This way, the program will recognize that you're not filing taxes for the other states. I'll show you how:

1. Select Payroll from the sidebar menu, then go to the Employees tab.
2. Choose the appropriate employee.
3. Click the Edit icon on the Profile section.
4. Edit their address.
5. Select Done to save changes.

Alternatively, you can set the tax status of your employees to Do Not Withhold if they don't have income taxes withheld for that state. Here's how:

1. Select Payroll from the sidebar menu, then go to the Employees tab.
2. Choose the appropriate employee.
3. Pick Edit employee.
4. In the What are employee's withholdings? section, click the Edit icon.
5. In the section for the secondary state, choose Do Not Withhold from the Filing status drop-down menu and zero out the additional amount.
6. Click Done to complete the process.

Once done, you'll need to deactivate your work location in the other states so you will no longer be charged for the multistate support fee.

1. Click the Gear icon.
2. Choose Payroll Settings.
3. Under Business Information, select Work Locations.
4. Select the work locations you want to deactivate.
5. Check the box for Mark a work location inactive if you no longer have employees at this site. 
6. Click Save.

However, If you don't see this option, I suggest reaching out to our customer support team to help you inactivate a work location unused.

To learn more about this topic, you can read this guide: About multistate employment payroll situations.

I've also included an article that will help you track where your company stands in terms of employee and payroll expenses: Run payroll reports. 

It's been nice assisting you today. If you need any help, please let me know so I can share some more insights to resolve your concern. Have a lovely day!

I’m trying to delete my old employees multi state.  There’s no business location under payroll settings. I’ve called customer support every month for the last 2 years and still no one can help me stop being charged for multi state

Hi,

there’s no business locations sections under payroll settings. I’ve been calling customer support every month for 2 years and they still get remove the multi stat charge every month. Please help 

I appreciate your time to reach us back, kerrychang.

The nature of your concern requires help from our QuickBooks Care Team. This way, they can open your account in a secure environment and review and trace the reason why you're being charged for multi state in QuickBooks.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Since you're working with payroll, you might want to check this article for some links about the payroll tasks in QuickBooks Online: QuickBooks Payroll help article hub

The Community is always open if you have other questions while working with payroll. I'll be around to help. Wishing you a great day ahead!

Yes i know how to contact customer support very well. I’ve been doing it for 2 years regarding the same issue and it’s still not resolved and im still being charged for multistage every month. If anyone else experience this problem, please contact me so I can give the information to my attorney to open up a class action lawsuit for purposely overcharging.  

Hi karrychang,

We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since you no longer have employees from that state. Please know that someone from our team will review your cases and reach out to you to discuss the charge.

Please feel welcome to reach out to me with any other questions or concerns you may have. I'm looking forward to helping you out in the Community space.

I'm in the same boat.  Absolutely maddening.  

I am also in the same boat.  We have employees coming and going each year...and in the prior 8 or so years of using Intuit, once we mark the employee as "inactive," the multi-state charges go away.  However, since about June 2022 until today January 2023, we are now being hit with 11-13 multi-state charges each month, even though we are down to just 4-5 employees during the winter, and all of which are within our home state.  

Also very frustrating.  Today is my 3rd call about this.  I was told to go back in and "terminate" any old employees from years ago rather than just making them "inactive."  It took 2 tedious hours to do this... and didn't fix anything. 

These multistate charges are definitely building in a buffer to Intuits Bottom line and at $132.00 a month in extra costs, we will switch providers if they can't resolve it. 

I have called to get refunds for every single month for multi-state billing where there is no multi state tax withheld.  This has been going on since Intuit combined payroll subscription with QBO subscription.  YEARS!

The problem is that link the employees address to billing multi-state.  Multi state should only be billed if you actually sign up for additional states.

Regular customer service number only gets me a refund.  How can I get this stopped?  Is there some other contact specifically for program functioning?  

I appreciate you for taking the time to share your concern here in the Community, @Lisa Harris.

Thank you for following up with us so we can make things right. We recognize your efforts in reaching out to our support team about your concern regarding multi-state billing. Rest assured, we've escalated your case to our Next Level Help team. They'll review your comments and recent related cases. They'll also contact you within 1-2 business days if there are any additional questions.

The Community is always here to help you. Please don't hesitate to leave a reply if anything else comes up.