How to do if a casual employee give a wrong super membership no. and lost contact afterward

Hi Lancelot,

Thanks for posting in the Community! There isn't a way to cancel a submitted super batch, however the batch will cancel itself in 10 business days after submission if no super payments have been made or the reference or membership number is incorrect.

Once cancelled, you can resubmit your cancelled superannuation payment by creating a Super Payment Batch again. Please make sure that you have the correct super details on your employees profile. 

For more detailed information, you can check on these articles:

Why has my Beam super batch been cancelled and returned?

How to automate Super Payments using Beam in QuickBooks Online

Feel free to post again if you need any help with super payment. Have a great day! 

Hi Aika

Thanks for taking the time to read and reply.

Since I have no method to contact the person, so I plan not to make the super payment to him. But the payslip has been submitted to ATO, how could I make adjustments? 

Hello Lancelot,

If you wanted to adjust the superannuation on the pay run, you can create an Adhoc pay run and adjust the super from there, and then create and submit an updated pay event after. Or unlock and refinalise the pay run. However, we can only unlock a pay run if there's no super payment made from the pay run.

In creating the ad-hoc pay run you have the option to use the same pay schedule or create a separate pay schedule. Make sure to use the same pay period and pay date as the initial pay run you're adjusting.

To create an Adhoc pay run:

1. Click on the Employees tab, and click on New pay run.
2. Select the pay period and pay date.
3. You can select Manually add employees to this pay run to be able to select a specific employee.
4. Click on Create, and select Pay run Actions, click on Add employee to add for the adjustment.
5. Within the pay run, click on Actions and select Adjust super.
6. Select the super to adjust and enter a negative sign to offset the initial pay run.
7. Click on Save.

Check the total and figures before finalising the pay run. And then, you can go to the Reports tab and create and submit an updated event. You can check this link to learn more about How to create an ad hoc or off-cycle pay run and How to adjust super.

Leave a comment below if you need more help with QuickBooks Online.