How to get real service from support?

Sadly, that is as "real" as it gets.  

If no one needs access to your account, you can always post a question here in the community. 

Better yet, use the Search bar at the top of any page, here in the community, to see if someone has had the same issue, and received a helpful answer. 

How do you call Support?  

I have tried calling and the number says I must go to chat.  I've gone to chat 4 times and had 2 call backs no one can help me.    So how do you call support

Thanks

Hey there, @AESD21.

I'll make sure that you can connect with our supports.

Before doing so, can you provide additional details on the issues that you've encountered? Our Community Team and other QuickBooks experts might help you as well. 

Although, I'd like to have another go at helping you over the phone or chat too. Feel free to follow the steps below to reach out to us: 
 

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

Please know that our representatives are available from Monday to Friday at 6:00 AM to 6:00 PM and Saturday at 6:00 AM to 3:00 PM Pacific Standard Time.

You can also visit our QuickBooks Help Articles page if you need some reference in completing your other tasks.

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.

Hi ReymondO,

New customer and old customer.   We were with another company and now we have separated and we

have QBs.    The older company also has quickbooks.   So the old company did a backup file and sent it to me

so that I could load all of the employee info from payroll.    I can load the file but then it kicks me out to another company and my PW no longer works.   Once I do get it into QBs there is no employee data.   I have uninstalled, reinstalled, rebooted, the other user pulls this file for the CPA and has never had an issue.  I finally talked with someone and was told the file was either corrupt or empty.  I could not get to the other server while I have them on the phone.   So I have tried again this morning with the same results.  Both places have the same version of QBs. 

When you say click the Help Menu in the upper-right hand corner and click Talk to a human.  I am logged into the account online and when I click help I do not get the popup you are showing in your previous answer.  I also click help in QBs and do not get this option to Talk to a Human.  I have done the chat and requested a call back.   I get the call then I am told I need one department and not the one I am talking with.   Then to go a different chat with a link provided.   I have had 2 call backs and 4 chats and each tell me I need someone else.   Do I don't really know where to go from here.  

Thanks

Thanks for checking in with us, AESD21. 

The steps provided by my colleague is for QuickBooks Online support. To reach out to our QuickBooks Desktop Support Team, just follow the steps below: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

If you are referring to employees' payroll data not reflecting in QuickBooks Desktop and they are already entered, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software. If the same thing happens, I'd suggest contacting our Technical Support Team to help you with this one.

Visit our Help Articles page for more insights about managing your business in your software.

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

I'm so sorry! I have logged over 55hrs and spoken with 12 different people and NO ONE will help. They also just withdrew over $6k from my business account for NO REASON!!! I am a small business owner and they have ROYALLY screwed me over. my personal cell is [XXX-XXX-XXXX] if Quick Books would like to send me someone to help. 

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@xmenno llc wrote:

I'm so sorry! I have logged over 55hrs and spoken with 12 different people and NO ONE will help. They also just withdrew over $6k from my business account for NO REASON!!! I am a small business owner and they have ROYALLY screwed me over. my personal cell is [XXX-XXX-XXXX] if Quick Books would like to send me someone to help. 

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@xmenno llc 

Who is "they"? Are you using QB Desktop or QB Online? 

I am using QB essentials. (online)  I run a film company and had my account frozen in Feb 2022 and it is insane how many hours I have spent on the phone with this company. DO not use them for your main merchant processor as if one thing goes wrong they will lock your account and it's a nightmare because GreenDot is in charge of the account with QB. They don't resolve issues together. 

If you can, get away from QB online as fast as possible. Go read the dozen of horror stories with QB withholding funds for no reason!  I'm lucky the bulk of my business is through PayPal and paper checks. When the QB Agarithom froze my account back in Feb 2022 they said it would be 48hrs and everything would be cleared up. And it was super professional. 

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@Fiat Lux - ASIA wrote:

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@xmenno llc wrote:

I'm so sorry! I have logged over 55hrs and spoken with 12 different people and NO ONE will help. They also just withdrew over $6k from my business account for NO REASON!!! I am a small business owner and they have ROYALLY screwed me over. my personal cell is [XXX-XXX-XXXX] if Quick Books would like to send me someone to help. 

---

 

@xmenno llc 

Who is "they"? Are you using QB Desktop or QB Online? 

---

It's June now and I've lost thousands. Plus I have the statements to back Everything up. I would have gone under because of QuickBooks. But thankfully people paid me the old-fashioned way. The issue is they have a lot of people who place you on hold and don't have the authority to do anything to your account. Basically, phone support is a complete joke. 

@xmenno llc 

Looks like your problem is about your merchant service account (i.e QB Payment), correct? You can use a 3rd party payment processor to integrate with QBO.

Thank you for this, unfortunately, they have disabled everything even after I have spent hundreds $$$ on the subscription and Thousands trying to re-open the account they closed on me. I am a very careful planner and had a lot of money set aside for taxes. They took that too, I'm at a loss.  I now use other platforms entirely as they almost sunk my business. Now I need them to get a rep to solve the issues on hand. 

Hello xmenno llc,

I'd feel the same way you do in your situation and know that you're making total sense here. I see that you've contacted our Support Team in regards to the funds withdrawn from your business account. 

Since this issue involves personal information, I'd still recommend getting in touch with our Support Team. This needs to be examined in a private environment. If you have the ticket/case ID, you can share it with the agent you can speak with. This way, you'll be able to get the details and help you need as soon as possible. Still, utilize the Help icon within your QuickBooks company to connect with them.

If you have any further QuickBooks issues, such as setting up advanced reporting, online banking, managing reconciliation, transactions, importing and exporting data lists, etc., you can visit our Help articles page.

Let me know how the call goes by commenting below. You can visit here anytime too if you have further concerns, xmenno llc. 

I have opened a case on Feb 13th, My bank account is not syncing with quickbooks.

I have spoken to four different support staff and all i am getting a broken record, case is being investigated, no resolution., Support does not let me talk to the manager. 

@satishkapoor  There really is no "Manager" to let you talk with.   It's a complete waste of time to ever ask for one.   All you can really do is search the community by using the Search bar at the top of the page, in hopes that there is an answer in another thread that will help you out. Otherwise, it's just contacting "support" repeatedly.  

Good luck. 

I hear your sentiments. I would feel the same in your situation.

I understand how difficult it is to have such an experience related to your business. And I acknowledge that your concern about the bank account not syncing with QuickBooks deserves a quick response. I have requested updates on the status of this issue from our product engineers, and the most recent update is that it is still being worked on. They are currently putting measures in place to correct this.

Since you've been added to the notification list, you can expect an email once more information is available and the issue has been resolved.

You can also visit our QuickBooks Help Articles page if you need some reference in completing your other tasks.

I appreciate your patience regarding this matter. For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

@satishkapoor 

Use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110