Greetings!
I appreciate all your efforts in trying to turn off the Auto Payroll feature with your QuickBooks Online Payroll (QBOP). I'll help you resolve this problem.
Only Primary admin users can set up and assign auto payroll. Ensure that you are signed in as the Primary Admin for QuickBooks Online. You must unenroll them if you want to stop paying one or more of your employees through Auto Payroll.
On the other hand, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.
To begin, log in to your QuickBooks account and attempt the activity again using a private browsing window. The keyboard shortcuts are as follows:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Sh
If it works, return to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.
Check out this article for more details that will guide you in handling payroll moving forward:
Furthermore, in case you want to run payroll reports in the future, you can refer to this article: Run payroll reports.
If there is anything else I can do to assist you with QuickBooks, particularly auto payroll issues or managing employees. The Community and I will be around to help you. Have a great day ahead.
