HR & Benefits

Hi there, cae2544. 

Let's run Verify and Rebuild Data in QuickBooks. Verify will detect any damaged data and rebuild will attempt to fix the damaged data detected. Also, it allows your QuickBooks software to refresh the date inside the company file.  

Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes. 

Here's how: 

1. In QuickBooks Desktop go to the Window tab and select Close All to close all opened windows.
2. Then, go to the File menu and choose Utilities. 
3. Click Verify Data.  
4. Fix any error message if it says "Your data has lost integrity", continue to Rebuild Data.
5. Navigate to the File menu, pick Utilities, then click Rebuild Data. 
6. Confirm to back up your company file. 
7. Choose where you want to save your backup, then tap OK.
8. Wait until the backup is finished so the Rebuild Data utility tool starts. 
9. Hit OK if Rebuild has completed. 

For more details about the process, please see this article: Verify and Rebuild Data in QuickBooks Desktop. ​​​​​​​

If the same happens, I'd suggest reaching out to our technical support team to further investigate the root cause of the issue. Here's how:

1. Click the Help menu at the top, and then select QuickBooks Desktop Help. 
2. Hit Contact Us.
3. Enter a brief description of your issue.
4. Tap Let's talk. 
5. Choose either Start a chat or get a call back. 

Please let me know how it goes or if you have any follow-up questions. I'll be here if you need further assistance. Just leave a comment below. Stay safe!

I cannot find a "Lets talk" button when the help window opens.

Hi there, cae2544.

I see that you've considered contacting our support team for further assistance. I'll provide some illustration to help you reach them.

Also, make sure that your QuickBooks is updated. This will help us ensure all features are available for you.

To get to the Let's talk button:

1. Go to the Help menu or simply click F1 on your keyboard.
2. A small pop-up window Have a question? will appear. At the bottom, click on Contact Us.
   
3. Enter a keyword of your concern and select the button Let's talk.
   
4. Choose a way to connect:

• Chat - start a chat with them.
• Callback - you'll get a priority call back from them.

If you're still having issues navigating inside QuickBooks, don't worry. You can still contact our support team outside QuickBooks, just use this link to reach them: Contact QuickBooks Desktop support.

Get back to me if you still have other questions or clarifications about it. I got your back. Have a wonderful day!

Thanks for your help.  Please consider closed.