HTTP ERROR 401 when attempting to download W-2 from Workforce.

I appreciate you for sharing the error message you receive on your end, @Fevief.

I’ve check here on my end and found to related issue about this. Rest assured I have some troubleshooting steps we can perform to isolate this issue. Let’s access your workforce account on a private window (incognito) and download your employees' W-2 from there. 

The browser saves cache data to swiftly load the page faster on your next visit. When gets outdated, it can cause an issue that affects your browser performance. Opening your account via a private window helps us verify the issue as this doesn't store any cache data.

To start with, you can refer to these keyboard shortcuts in opening a private window depending on the browser you’re using:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox browser)

If you’re able to download your employees' W-2 via a private window, I recommend going back to regular browser's and delete its cache. If the issue persists, try using other supported browsers and see if this is a browser-integrated issue.

If the same things happened, I recommend contacting our Support Team. They have the necessary tools to open your account in a secure environment and investigate this further.

In the meantime, you’ll want to manually provide your employees' W-2. Check the Printing W-2 forms in QuickBooks Desktop section in the article for the complete details: Print W-2 and W-3 forms.

In case you have other concerns in mind, let me know in your reply. I’m always around ready to help you. Keep safe!

I am also getting the same error, as an employee for another company. I've tried opening the page in a private/incognito window and it did not help. Commenting here so this issue is escalated. I'm not sure if I will receive a paper w-2, so I need to download it. Is there someone I can reach out to?

Thanks for joining the thread and bringing this to our attention, @loni2.

I appreciate you for performing the recommended solution provided by my colleague @JasroV. Since the issue persists, I suggest giving our Customer Care Team a call for further assistance. They have all the necessary tools capable of pulling up your account details in a secure environment why you’re unable to download the W-2. Our representatives can also send a request to have this escalated to our engineers for investigation. 

To reach with them, refer to this link: Contact Payroll Support.

For more information on how to see your paychecks and W-2, see this resource: View your paychecks and W-2s in QuickBooks Workforce.

Please let me know how it goes after contacting them. If you have any follow-up questions, leave a comment below. I'm always here to help. Take care.