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covertresults
Level 1

I am trying to void or delete a check. It says to contact QB. Never seen this before.

 
2 Comments 2
AileneA
QuickBooks Team

I am trying to void or delete a check. It says to contact QB. Never seen this before.

Hello, covertresults. 

 

Welcome to QuickBooks Community. I'll lay down a couple of solutions to help you fix the linking issue. 

  

Let's figure out if this is a browser issue. We can try logging in using an incognito window. This way, we'll know if it's your regular browser, which causes this unexpected behavior. 

 

Follow the shortcut keys, depending on what browser you're using.

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P 

 

Then, clear the cache and update the browser to fix issues in QuickBooks Online. 

 

Check out this article for more information: Delete or void paycheck

 

Don’t hesitate to let me know if you have questions. I’m here to help you out. Stay safe!

Manisha_05
Level 2

I am trying to void or delete a check. It says to contact QB. Never seen this before.

Hey @covertresults ,

 

Hope you are doing well.

 

I would love to help you in the void or delete a check. To cancel a check and reverse the amount that was deducted from your bank account, you'll use the QuickBooks Void Check or Delete Check function.


To void a check:

1. Open the check-in the Write Checks window.
2. From the menu, select Edit > Void Check.
3. Note that "VOID" has been inserted within the Memo field. Type any additional details about the transaction within the Memo field. Indicating the reason for the voided check will help explain any missing checks once you reconcile the bank account.
4. Review the voided transaction, then click Save & Close.


To delete a check:
1. Open the check-in the Write Checks window.
2. From the menu, select Edit > Delete Check.
3. In the Delete Transaction popup, click OK. The check is now deleted from your records and can't be retrieved.

 

Remember that once you void or delete a check, any reports that include that transaction also will change.

 

If you are looking for more information you can get more details from this article about How to void or delete a check in QuickBooks Online.

 

You can also check out this article to learn more about Void a check or delete a check: Difference Between Void a check or delete a check.

 

Get back to me here at any time should you have any follow-up questions. I'd be glad to help.

 

Hope this answer will help you.


Manisha
Sagenext Infotech LLC 

 

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