I am unable to change my bank account in my payroll settings because it says I have pending tax or direct deposit payments, even though I don't. Help!

It isn't the kind of experience I'd like you to have, @andihadi.

I understand you're having trouble updating your payroll bank account because of the error message about pending tax payments, even if you don't have one. I have checked in our record that there is an ongoing investigation about this error. Our engineers are now working to find a resolution for this.

 Meanwhile, I recommend contacting our Payroll support to add you to the list of affected users. This way, you'll receive notifications for updates about this issue.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
6.  

• Start a chat with a support expert.
• Get a callback from the next available expert.
•  

Plus, Essentials and Simple Start support are available from Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. While for the Advanced, reach out to them any time, any day.

For future reference, I've included this helpful resource to learn how to print paychecks: Print paychecks in QuickBooks Online Payroll and Intuit Online Payroll.

Let me know if I can be of more help in updating payroll bank information. I'm always here to assist you. You can always click the Reply button below. Have a great day.

I have been trying for a week to change my bank account.  I have talked to three different QB experts on the phone,.    I currently show a pending tax payment but I actually paid it manually.   I can't change the taxpayment status to "paid" because the actions are  greyed out.

I am not getting the error message about not being able to change bank amount due to a pending tax payment.  No I am not!!! 

After reading this thread I wonder if i was not able to change and verify my new bank account due to a pending 941 tax due?     But none of the three QB experts said anything about this. 

Please help.

Thanks

Hi there, LDO.

I can share some tips on how you can change your bank account.

Take note that you'll be unable to update the banking information of your payroll account if you have pending tax payments. Since you've already processed the tax payment, I'd recommend waiting until the IRS or receiving agency has accepted the payment.

Additionally, you'll receive an email that includes details of the scheduled payment date as well as a confirmation number sent to us by the IRS. 

Once you're ready, follow the steps in this article to be guided in changing your company's bank account for payroll: Change your payroll bank account.

I'm also adding this reference to learn how to update your employee's bank account for direct deposit: Change your employee's direct deposit info.

Just add a comment below if you have any other concerns or follow-up questions. I've got you covered.

Thanks for the response, Ethel. Unfortunately I do not have much more time to wait for engineering to find the solution, as I need to close the old bank account to avoid ongoing fees. This probably means I will have to change my accounting software... Would love to not have to do that if this issue can be escalated within the next few days.

We are experiencing the same issue.  I spent 3 hours on Chat with a very knowledgeable intuit support staff member and we were unable to get the new bank account entered.  QBs attempted to deposit two small amounts into my new bank account and I received an email that it failed.  Interestingly, the day before, I was setting the new bank account up in PayPal and they made the two micro-deposits without issue.   Once QBs tried to set up the account, it get requesting I verify the micro-deposits, even though the email I received (and the notification when I tried to verify using bogus numbers) said the micro-deposits had failed.  The Intuit repo took remote control of my computer and spent over an hour trying to fix the account to no avail.  He finally stated it was likely a bug in the software.  Ugh!  We have payroll pending, I can not move forward with the new account nor can I go back to the old bank account.  We are reaching out to a payroll service to help us get through this payroll and if they are any good, will dump Intuit and move to a new service.  Payroll is too important to be putting out software with bugs (Quickbooks 2020 desktop -- all updates taken) 

This is not the kind of impression that we want you to feel, @fpuutreasurer.

I appreciate all of your efforts to get this sorted out. I understand that you urgently wanted to change the bank account associated with your payroll. On the other hand, we got informed that you’re already in contact with our Payroll Support Team. 

The representative assigned to assist you have reached out to you via email. Please know that the representative has the necessary next steps and forms to resolve this matter.

Nonetheless, since you’ve mentioned that you’ve been on the chat with a representative, we’ll also take note of that experience to share with the team and put action into it. It helps us improve our way of delivering a resolution to our valued customers.

Stay in touch if you have further questions about payroll. I’ll make sure to get back as soon as I can as this is important to us. Stay safe!

I'm having this exact same issue and I've had it, I'm so mad at how they have absolutely no work around to be able to help their customers who pay them a lot of money!  I've been on support via chat and phone for months now trying to get this changed.  We are now having to wire funds to the old bank account and incurring wire transfer fees just to be able to run payroll every other week.  I've been told this is a known issue and they are working on it, but this has been going on for months for me and from this message it has been even longer than mine has been since end of July 2022.  I went to this QB Support Page and followed the manual instructions only to receive a response via email saying they are unable to update my account manually.  This is complete insanity, how is it that you have instructions of how to do it manually that I follow only to be told NOPE, we can't help you.  Someone at Quickbooks PLEASE  update our payroll bank account!!!

Hi Ethel,

Is there a fix to this error yet?

Thanks for reaching out, @Nonia. 

I checked our back end and saw that the investigation has been closed as resolved. Since you're still experiencing this error, I recommend contacting our Payroll Support Team. That way, one of our agents can review your account in a secure environment and send this back to our Engineering Team for further investigation.

You can use the link I've included below to connect with our Payroll Team:

• QuickBooks Online Payroll Support

Please don't hesitate to let me know if you have any questions or concerns. Take care!

I am also having this issue. After weeks now I have been unable to change my bank account in QuickBooks Payroll due to “possible pending direct deposits or tax payments”. Talked to several representative and numerous calls for an hour or with no outcome. I have even filled out the so called “Change Bank ” form that a QuickBooks representatives sent me with only to receive an email a few hours later stating that the change cannot be made via the document they sent me to fill out??? They only way to change the bank would be for me to do so in QuickBooks….

It’s looking like I will need to find another software because I do not see a resolution in the near future. 

QuickBooks states that their engineering team has been working on it since February 8, 2023. It is now march 4, 2023 and still no updated on when I will be and to pay my employees with direct deposit and with the new Bank Account. 

I can see the inconvenience this issue has caused to your business and its impact on your QuickBooks experience, @FouadB1.

Our engineers are aware of this and diligently working on a fix to ensure all impacted users can update their payroll bank account as soon as possible.

If you aren't added yet to the list of affected companies, I recommend contacting our support team once more. This way, you’ll get updates once the resolution is rolled out.

Here’s how:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Type in “Unable to change my bank account in QuickBooks Payroll due to possible pending direct deposits or tax payments” in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

Here are some resources you can visit and read to learn more about modifying company's and employees' bank accounts for direct deposit:

• Change your payroll bank account
• Change your employee's direct deposit info

You can count on me if you have any other payroll concerns. Just let me know by adding a comment on this thread. I’ll do my best to get back with a resolution. Keep safe always!

Has this been fixed? Having the same issues and its April 10, 2023.

I can provide some information about updating the bank account details for your payroll, rbh1217.

The investigation about changing the bank account for your payroll is still ongoing. In the meantime, I advise getting in touch with our customer support team to be added to the list of affected users and get an email alert when the problem is fixed.

You can reach them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 86274.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's Talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support. 

Once we resolve the issue, here's how to change your company's bank account for payroll. 

Then, refer to the following article if you need to update your employee's bank account if something changes: Change your employee's direct deposit info. 

Let me know if you need further information regarding updating your bank account information for payroll or any thing else. I'm always here to help. Have a wonderful day!

I am also having this same issue and getting the run around from Quickbooks. Has anyone found a solution? This seems crazy that a company as large as this cannot fix something as important to a business as payroll. 

We are having the same issue. We had fraud on our old account and have only a few days left before the bank shuts it down. QB is not letting us switch accounts. I have been trying for weeks.

I honestly cannot believe this is legal. We are paying for services, and QB is not delivering and is causing harm. 

i've been trying to change my payroll bank account for two weeks but you still have the same error.

What is the solution?

Hi there, poolbrookcontracting. 

I understand that you need to change the payroll bank account. I'm here to help you. 

As mentioned by my peer, we have an ongoing investigation about changing the bank account for payroll. Our engineering team is all hands on deck working to get this error resolved as soon as possible. While waiting for the permanent fix, we’ll have to add the company to the notification list.

This is to ensure you receive email updates regarding the resolution status. Since the safety of your personal data is our top priority, I recommend contacting our QBO Care Team.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

We can visit this article to learn more about changing the payroll bank account in QuickBooks: Change your payroll bank account.

I've added this article to help you handle direct deposit in QuickBooks Online: 

• Set up your company payroll for direct deposit.
• Change your employee's direct deposit info.
• Set up and manage payroll schedules.

Keep your post coming if you need more help about updating your bank info. I'm always here to help, Have a great day!

We were told we are now added to two "ongoing investigations" Inv-86274 and Inv-86850 and that the engineering team has "no turnaround timeline available" for this issue. This is definitely not what you would expect from a company as large as this and certainly not involving something as important as paying your employees. We are stuck with processing payroll and then manually writing out over 60 checks from the correct account until they find a resolution to updating our direct deposit account. If they don't find a fix soon we will have to find another software and payroll service. 

Cannot update my bank account for direct deposit payroll.  12 weeks have passed, wasted time on multiple chat and calls.  QB Desktop disabled edit feature for this info, which is probably due to the problems shared in this string (but the account rep at QB does not know why it's disabled).  Opened TWO case #'s, completed the Intuit "form" each time, both attempts were closed/resolved incorrectly, and the micro deposits never occurred.  From the string of details above, appears to be a "bug" that QB is not fixing yet continues to charge every month/year and increasing amount for a product with which we cannot make a simple change.  Calling in only restarts the entire process, and the account rep only wants to repeat the exact same process to get a different outcome!  One of them even asked me where I got the "form"....unacceptable all the way around!!!  The only advice on this string is to call back...that will do nothing because obviously notes are not being retained and/or are being ignored!!!

THIS COMPANY AND PRODUCT IS A JOKE. We have dealing with this issue for over a month now! There was no problem updating the bank account where THEY TAKE THEIR FEE EACH MONTH but I can't pay my employees!! And they keep saying "we will add you to the investigation". What good does that do me. Support is a joke, "Supervisors" are a joke.

Was your issue resolved? I've been dealing with this for a month!

I wish I could make it better, Amber. 

I can see the urgency of resolving this issue so that you can update your bank account information for payroll processing in QuickBooks Online.

The investigation concerning the inability to update the bank account information for your payroll is still in progress. Rest assured, our engineering team is aware, and they've been all hands on deck working to fix this as soon as possible.

As a workaround, you can create a regular check for your employees for their current pay period. While we cannot provide the exact turnaround time when this issue will be fixed, I assure you that all the updates will be sent via the email address we have on file. Therefore, I recommend contacting our Customer Care Support to add you to the list of affected users. I understand you already contacted them, but they are the appropriate team that has the tool to check your account.  To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Unable to update my payroll bank account information in the What can we help you with? text area.
5. Select Continue.
6. Click Start a chat or Have us call you to connect with our team online.

For now, I include this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we work on this matter. Please let me know in the comments below if you have any other questions aside from working with your bank account and payroll transactions in QuickBooks. Take care!

I understand the difficulties you've faced in the process of updating your bank account for direct deposit payroll, @aandmmech.

It sounds like you spent a lot of time contacting QuickBooks through different channels and ran into various challenges along the way. I understand how important it is to have a functional and efficient system for managing your payroll.

I recommend reaching out our Customer Care Support team once again. They can provide you with a case number that will help track the progress of your specific issue. This way, you can have a reference point and ensure that your concerns are properly addressed.

If anything else comes up in the meantime, please come back to the Community. We're here to help and provide support to the best of our abilities. Together, we'll strive to find a resolution that meets your needs.

Same here. Unable to change bank account information