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deal1tc
Level 2

I am upset with QuickBooks payroll, they place another hold on my account for $2.00 because they could not withdraw funds, I am not on auto pay

I pay my own taxes and do not use QuickBooks bank account and they do not the authority to try and withdraw funds. Reference number: xxxxxxxxxxx
1 Comment 1
ErwinQ
QuickBooks Team

I am upset with QuickBooks payroll, they place another hold on my account for $2.00 because they could not withdraw funds, I am not on auto pay

We understand how frustrating it can be when the account is placed on another hold, @deal1tc.

 

Since you've mentioned that your QuickBooks payroll account is on hold, I recommend reaching out to our support team. They can investigate the issue further and provide the applicable fix.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.

 

For your convenience, here are the support hours for different QuickBooks Payroll plans:

 

QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Online Payroll Premium, Elite - any time, any day.

 

Additionally, you can use this article as a reference on how to handle overpaid taxes in QuickBooks Payroll: Resolve a payroll tax overpayment.

 

In case you need further assistance about your account, I encourage reaching out to us again here in the Community. We're available 24/7.

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