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ejchestnutt1-gma
Level 1

I can see add and manage employees, I cannot see delete. Please tell me where is it.

 
12 Comments 12
katherinejoyceO
QuickBooks Team

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Welcome to the Community, @ejchestnutt1-gma. In QuickBooks, you can delete an employee's profile from your payroll if they don't have paychecks created or pay history yet. 

 

Here's how: 

  1. Go to the Payroll menu, then choose the Employees tab.
  2. Select All employees from the Active Employees dropdown to view all, then click the employee's name. 
  3. Click Edit Employee.
  4. Select Delete employee.
  5. Click Yes to confirm the deletion.

 

However, if the employee has paychecks, you can change their status to Terminated or Not On Payroll so they will not be included on the next payroll. 

 

You can also watch this quick video tutorial to learn more about adding, editing, and deleting employee hours within QBO.

 

For future reference, read through this article: Run payroll reports. It includes all lists of available payroll reports in QuickBooks Online. 

 

Let me know if you need anything else. I'd be happy to guide you on your next posts. Have a great day!

 

 

 

katherinejoyceO
QuickBooks Team

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Hi there, @ ejchestnutt1-gma.

Hope you’re doing great. I wanted to see how everything is going about deleting your employee concern you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

 

Jenclean
Level 1

I can see add and manage employees, I cannot see delete. Please tell me where is it.

I have deleted an employee in payroll because they never showed for their first day, but they are still appearing in my quickbooks time.  How do I remove them from the Quickbooks Time?  Will not allow me to archive 

JaeAnnC
QuickBooks Team

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Thanks for swinging by the Community, @Jenclean.

 

Let me provide you with the steps on how to remove an employee in QuickBooks Time (QB Time). 

 

First, you have to ensure that you're signed in as the account administrator since only the admin is authorized to perform this task. 

 

Once done, here's how to archive an employee:

 

  1. Go to My Team.
  2. Look for the employee and click on the three dots.
  3. Select Archive and click Confirm.

 

If you're already logged in as the admin, we can perform basic browser troubleshooting steps so you can archive team members. We can either clear cache and cookies or log in to your account through a private browser.

 

Here are the keyboard shortcuts you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Please refer to this article to learn more about how to administer team members' access in QB Time: Add and manage team members in QuickBooks Time.

 

Feel free to leave a comment below if you need additional assistance with managing your team members. We're just a reply away. Take care!

CHIBookkeeper
Level 1

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Archiving in QuickBooks Time (TSheets) isn't the same as deleting the record.  I need to delete an employee in QuickBooks Time, so that I can reuse the email address for a new employee.

Kurt_M
QuickBooks Team

I can see add and manage employees, I cannot see delete. Please tell me where is it.

I appreciate you for chiming in here in the Community, @CHIBookkeeper.

 

Yes, you're right. Archive and delete aren't the same in QuickBooks Time (QB Time). A workaround would be to replace the employee's old email address with a new one. Once done, contact our Customer Care Team. This way, they can link the new email to your existing employee, and then you can reuse the old email for a new employee.

 

I can input the steps below to get you started. To begin, here's how:

 

  1. On your Android or iOS device, if you haven't already, sign in to your QuickBooks Time account.
  2. Tap Settings or More, then Settings.
  3. Tap Help & Support, then choose one of the help options.

 

For further guidelines, feel free to see this page: Contact QuickBooks Time support.

 

In addition, here's an article to keep your application updated: Get the latest version of QuickBooks.

 

Once again, thank you for letting us know about this, @CHIBookkeeper. In case you have any additional QuickBooks-related concerns, don't hesitate to let me know in the comment section below. I'll get back to you right away. Stay safe, and have a nice day!

SK51
Level 1

I can see add and manage employees, I cannot see delete. Please tell me where is it.

I am not able to archive an employee in quickbooks time, I deleted them from Quickbooks (as they never started) however I receive an error message when trying to archive them in QB Time.  "Employees and Quickbooks users cannot be archived"  Any advice on how to remove these non employees from QB Time?

 

DivinaMercy_N
Moderator

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Hi there, @SK51. I got you covered in deleting your employee in QuickBooks Time.

 

In QuickBooks Time, you're unable to archive the employee if your subscription is linked to QuickBooks Online (QBO) through our payroll bundle option. That's why the Archive option is greyed out. With that said, you'll need to delete or make that employee inactive in QBO and perform the import process in QB Time to remove them.

 

Since you've already deleted the employee in QBO, let's now open your QB Time to import the changes. Here's how:

 

  1. Open your QB Time account and ensure to log in as the primary administrator.
  2. Once done, select the QuickBooks icon.
  3. Choose the Import option.
  4. When finished, refresh your QB Time account and select the My Teams menu.
  5. From there, check if you can still see the name of the deleted employee in QBO. 

 

For reference, check out this article: Import data to QuickBooks Time from QuickBooks Online. 

 

It's also easy to run reports to view your data in QB Time, for a detailed process, check out this link: QuickBooks Time reports.

 

If you have other concerns managing your employees, please don't hesitate to leave a reply below. Have a good one and stay safe 

Jackie96
Level 1

I can see add and manage employees, I cannot see delete. Please tell me where is it.

The employee is not on employee list anymore but still on the time overview

 

QueenC
Moderator

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Hi there. I'm here with some clarifications about deleting an employee in QuickBooks Online (QBO), @Jackie96.

 

In QuickBooks Online, deleting an employee with associated transactions isn't available. We can only make it Inactive, Terminated, or whatever Status you want to identify them with.

 

 

 

In your scenario, since you mentioned that the Employee is already not on the list, it's possible that our list of employees wasn't set to All Employees so the inactive ones aren't showing.

 

 

When our employees made changes to their name, bank account, W-4 filling info, or have moved to a new address, updating their profile in your account is the first thing you'll do for accurate records. To help you in achieving this, I've included this helpful article: Edit or change employee info in payroll.

 

If you require any additional assistance managing your employees in QuickBooks Online and QuickBooks Time, please don't hesitate to reach us out again. Thank you, and have a great day ahead.

ginaqh
Level 1

I can see add and manage employees, I cannot see delete. Please tell me where is it.

When I try to archive an employee that never started I get a message that says 'Employees and QuickBooks users can't be archived.' How can I get rid of this person that never started and has no activity?

Kurt_M
QuickBooks Team

I can see add and manage employees, I cannot see delete. Please tell me where is it.

Hello there, @ginaqh.

 

We appreciate you joining the thread. We aim to provide accurate resolutions to our customers in the Community space. As we check here on our system, there isn't an ongoing investigation or similar case related to yours. Also, this may have something to do with your browser. We can perform some basic troubleshooting to rule out the possibility of being in this situation. With that said, you'll want to access your account in an incognito or private browser. You can use these shortcut keys:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you're in, try to delete the employee. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

 

If the issue persists, we'd recommend contacting our Customer Care Team. This way, they can access your account in a secure environment and determine the root cause of the problem. See this page for more details: QuickBooks Online Support.

 

Furthermore, here are some articles to help you manage employees' details:

 

 

@ginaqh, please don't hesitate to reach out to us if you need further assistance getting rid of an employee inside QuickBooks. We'll make sure to get back to you as soon as possible. Stay safe, and have a great day!

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