I can't seem to connect to my Lowe's 4 pros credit card?

Hi there, ciseroenter.

I'm here to help you connect your bank account in QuickBooks Online (QBO)

There are certain bank errors that block QuickBooks from connecting accounts. If you happen to encounter one, follow the links listed in the Step 4 section of this article to be guided in fixing it: What to do if you get a bank error or can't download transactions.

I would also appreciate it if you can tell me the name of your bank. This way, I'll be able to check our records here if there are any reported cases.

If you didn't receive any error messages, you can try signing in to your bank’s website to check if everything is working on their end. Then, manually update your bank connection to get the latest available transactions. Here's how:
 

1. Select Banking or Transactions from the sidebar menu.
2. Go to the Banking tab.
3. Choose the appropriate bank account.
4. Click Update.
    

You may also perform some basic troubleshooting steps to isolate the issue. At times, the accumulated cache in your browser causes sync and connection issues between your bank's website and QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once you're in, head to the Banking or Transactions menu again. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers.

With regard to duplicate transactions, you can exclude them from the Banking page to get rid of them. Lastly, here are some articles that you can read to help speed up the reviewing process of your online bank transactions:
 

• Categorize and match bank transactions
• Setup bank rules
   

I'll be right here to continue assisting if you have any other concerns or additional queries. Just leave the details below and I'll get back to you.

@ciseroenter 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Just so you know, it's not just you.  I already have my Lowe's commercial card defined and it was working fine (if you can call it that -- it often fails to sync for some days, then comes back), but as of about 1 month ago, it has stopped syncing entirely.

I went through a similar experience about 3 months ago where it stopped working for about two weeks and I called both Lowe's/Synchrony Bank and also Intuit.  I primarily got the run-around with both parties pretty much blaming the other.  I didn't bother with that nonsense this time.  I'm just going to wait and see if it ever gets fixed -- if not, I'll just move on.

I have also been having the same problem.  I just tried to sync again and the error message says that Lowe's is blocking the sync.  I will be very unhappy if I have to manually enter all of my Lowe's transactions. 

Hello there, @VisionR.

I totally agree with you. We always want and prefer to bring bank or credit card transactions automatically in QuickBooks. 

We can check your bank's website to ensure everything is working on their end. Here's how:

1. Log in to your bank's website.
2. Once done, look for any messages, notifications, or alerts. This should tell you if something isn't working.
3. Then, review your account pages, account history, and transactions. If you can't find these, there may be connection issues.

Once done, we can use the bank's URL when connecting your account to the program to prevent unexpected errors. 

1. Go to your bank's website, then log in.
2. Make sure you can view your account summary, account history, and account details without any errors.
3. Copy the URL link.
4. Log out from your bank's website and continue to add the account in QuickBooks Online. You can refer to this link as your guide and reference: Connect bank and credit card accounts to QuickBooks Online.

From time to time, you can check these articles to learn on how you can speed up the review process of your online bank transactions:

• Categorize and match online bank transactions.
• Set up bank rules to categorize online banking transactions.

Let me know if you need assistance linking your accounts in QuickBooks. If you have any other QuickBooks concerns, please don't hesitate to add another post. I'll help you anytime. Stay safe, VisionR.

Yeah, I hear you.  I"m doing it manually for now, knowing that if it does come back I'll have duplicate transactions.  This is a real pain when it happens.

I have logged into my account and confirmed that everything works as expected.  No error messages, etc.  I did notice that a while back Synchrony Bank (Lowe's provider) added a prompt that pops up after I login -- asking me to select their existing/old site or go to their new and improved (they say) site.  I did wonder if that additional prompt was causing an issue for however QuickBooks does their login for syncing.  I don't know.

I do know there is nothing I can do to resolve this myself.  It will have to come from either Synchrony Bank and/or Intuit.

I myself am having the same problem. My account was verified and working just fine until 6/16. From that point on it will not update any transactions and gives me the same message indicating "Synchrony blocks Quickbooks". Some help to get this working again would be great.

Hi, @Haynes0624.

Currently, we have received reports and an investigation about this issue. The case number is INV-72274, wherein customers have a connection problem between Synchrony and QuickBooks Online.

As we continue to cooperate and fix this as quickly as possible with Synchrony's connection to QuickBooks, I recommend contacting our Care Support team. In this manner, our agent will attach your account to the investigation case. This way, you'll receive email updates, whether giving manual steps to fix the connection or the problem has been resolved.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Go to the Search tab and then select Contact Us.
3. Type a description of your concern and then hit Continue/Let's talk.
4. Choose a way to connect with us: Chat or Callback.

For more information about connecting banks in QBO, consider checking out this article: Connect bank and credit card accounts.

If you see a relevant bank error in the future, feel free to follow the steps from this article:  What to do if you get a bank error or can't download transactions in QuickBooks Online.

You're always welcome to comment in this thread if you have other banking concerns. Anytime we'll back you up here. Take care!

My connection came back to life today. I think it had been around six weeks this time. 

Thanks to whoever got it fixed. 

Thanks for updating us here, @MarkCPO.

It's great to hear that your Lowe's account is finally connected. You can now categorize and match bank transactions in QuickBooks. 

Additionally, here's an article that will guide you when it's time to match your transactions in QBO with your actual bank account statement: Reconcile an account in QuickBooks Online.

You're always welcome to post some more of your concerns if you have any, MarkCPO. Take care!

This is still not working for me. 

Hi there, @sumdwal.

Thanks for joining this thread.  We're here to ensure everything is running and working seamlessly.

Before we start, are you getting an error message when connecting your bank to QuickBooks Online? May I know what steps you've performed so far to resolve it? This information will help me provide the right answer to get this matter resolved.

I look forward to chatting with you soon. Keep safe!

It is still not working for me.  I have verified with my account and its working the problem is with QBO.

not working for me either. I havent been able to connect to my Lowes 4 Pros card for about a month.

Hi @Dubs123 and @Me__.

Currently, we have received some reports regarding Lowes 4 card connection. While our product engineers are diligently working to fix the bond between QuickBooks and your financial institution, I suggest contacting our Care Support team.

This way, your account will be attached to the investigation case. Once we resolve the connectivity issue, QuickBooks will send a message to your email.

Here's how to contact support:

1. In QuickBooks Online (QBO), click the Help (?) icon.
2. Go to the Search tab and then select Contact Us.
3. Type a description of your concern and then hit Continue/Let's talk.
4. Choose a way to connect with us: Chat or Callback.

For more details about connecting banks in QBO, consider checking out this article: Connect bank and credit card accounts.

In addition, here's what to do if you get a bank error or can't download transactions in QuickBooks Online.

Please let ne know if you have other concerns about banking. Anytime I'll come back to help. Stay safe and well.

Utilize MT Online as a workaround for the time being as I mentioned earlier.

https://www.moneythumb.com/?ref=110

When I tried going straight to the Lowes website that's listen on the QB account links, it seems to connect to a page that's different from Lowes 4 Pros.  My credentials work fine on the Business Credit Center https://lowes.syf.com/commercial but when I go to https://lowes.syf.com, my credentials do not work.  

I've spent several hours on the phone with QuickBooks (at least 3 different phone calls) trying to get this resolved and am still unable to link our account.  I'm praying for God to please help QB and Lowes work together to fix this issue.  It's costing so much time and energy.  With God all things are possible. 

We're glad to see you chiming in on this forum, StefHab. I've come to help you connect your banking account to QuickBooks Online.

In your QBO account, you'll need to ensure you've copied your bank's URL website accurately. Then, verify your sign-in information are correct and enter them in QuickBooks. To guide you in getting this error resolved, please refer to the steps below.

Here's how:

1. Go to Banking from the left menu bar and select Bank Transactions.
2. If you're connecting an account for the first time, select Connect account on the landing page. Or if you've already connected online banking accounts in the past, select Link account.
3. In the Search field, enter your bank's web address (such as http://www.bank.com) that you got from visiting the bank’s website. 
4. Select your bank in the search results.
5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
7. Select Continue.
8. Your bank should connect successfully now. If you see error 103 again, select Go Back. Repeat steps 4 through 7 with a different option from the search results.

For additional insights, you can check out this guide: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

Moreover, I'm sharing this article to help you fix specific bank errors when linking banks to QuickBooks: What to do if you get a bank error or can't download transactions in QuickBooks Online. Then, you can categorize and match the transactions once these are downloaded to your banking page.

If you have additional queries about bank connections, you're always welcome to leave a reply below. We'll be delighted to get back to you as soon as possible. Have a good one!

we are all sick of contacting support and i get a new ticket and then i get a reply that everything is working and i have to call and tell them no it's not working and it's a waste of time having to call in and lowes only has transactions that we can download for 90 days and it's been over 90 days since it stopped working on 3/30. i can connect but transactions do not come thru....fix the issue!

Same here!  This is still an issue in 2023!

Today's QuickBooks message when I try to reconnect.

Thanks for sharing the specific error you encountered, @sumdwal. Let's get this resolved so you'll be able to connect your bank in QuickBooks Online.

Before anything else, have you tried to contact your financial institution if they have ongoing maintenance? This way, we can identify the error that keeps you from connecting your bank in QuickBooks Online.

Moreover, we recommend contacting our QuickBooks Online support team to report this to our banking engineers to understand why this unexpected behavior is happening, and they can roll out potential remedies for this error.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

In the meantime, we can download banking transactions in a manual process. See this page for the detailed instruction: Manually upload transactions into QuickBooks Online.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.