I cannot access my payroll summary report for the payroll processed today. When I click on the payroll summary report, the screen says "Something went wrong"

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product, @mreber.

This can be the reason why you're getting the error message "Something went wrong" when opening the Payroll Summary report. 

Let me share with you some basic troubleshooting steps to get rid of this. To start, access your account using a private window. This browser mode runs in a separate window that doesn't record the browsing activity on your local device so no trace 

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to open the Payroll Summary report, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

I've also included this article on how to customize your reports in QuickBooks Online (QBO). This way, it would be easy for you to take a closer look at your transactions. 

You can reach out to QuickBooks Community again if you need further assistance in accessing your reports. Simply click reply and I'll get back to you. Have a good one.

Hi Customer, @mreber.

Hope you’re doing great. I wanted to see how everything is going about the Payroll Summary report issue you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!