I cannot pay my taxes electronically

Welcome to the Community, @info1567.

I recognize the convenience of paying taxes electronically. Thus, let's work together to get this resolved. 

Before we can dig into this issue, can you provide me the error message you're getting? This will allow me to check if there are any open investigations into this.

For now, I can help isolate the problem by walking you through some troubleshooting steps.

To begin with, clear your browser's cache and cookies. This will improve the performance of your device. You can also use a private or incognito browser to login to your account.

I'll include this resource about system requirements. This will assist you in determining which computer and browser you need for optimal QuickBooks performance.

Once done, you'll need to review your tax setup. When paying taxes online, ensure that everything is complete and funds are sufficient.

Please see the following articles for further information on filing and entering taxes in QuickBooks Online:

• Manually enter payroll
• Setup E-File & Pay

Furthermore, here's an article you can read for more details on processing year-end checklist payroll in QuickBooks. This can aid in the preparation and completion of this year's payroll.

Let me know if you require any additional assistance with taxes. I want to make sure everything is taken care of. Have a great day.

The error message is:

Oops! We found a problem.

Give us a few minutes and try again.

Appreciate the update, @SuperProp. I want to ensure you're able to pay your taxes online.

Currently, we have an ongoing issue where customers, like you, received such an error message while paying payroll taxes electronically. Rest assured our engineering team is in all hands and diligently working to fix this as soon as possible.

Therefore, I'd recommend contacting our Payroll Care Team and letting our specialists process the payroll tax payment. Also, they can include your email address on file on the list of affected users to receive the coming updates. I'll show you how.

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter the error message in the What can we help you with? field.
5. Select Continue.
6. Click Chat with us or Have us call you.

You might want to learn more about how QuickBooks prepare your payroll taxes and forms to submit them on time. Here's an article you can read for more details: Get Answers to your Payroll Tax Payment and Filing Questions.

We appreciate your patience as we're working on this matter. Please leave a comment below if you have other questions about tax payment. Take care always!