I currently use QuickBooks Desktop Pro 2017 with Enhanced Payroll and am content with the software. Do I need to upgrade to newer Quickbooks version?

Because you use an intuit service, payroll, yes you do.  Intuit will only allow its services to be used on version up to 3 years old.  You need the 2020 version to still use payroll going forward

Glad to have you here, @rkempen,

Our software has a 3-year supportability period. This means that 2017 versions of QuickBooks Pro, Premier, and Enterprise Solutions will end its term on May 31, 2020.

The following accessibility and functions will no longer be supported once the product is discontinued:

• Live support for technical issues.
• Access to Payroll, Online Banking, and Merchant Services.
• Multi-currency.
• Other third-party integrations or add on programs that requires online connection.
• Product updates and critical patch.

To ensure there is uninterrupted access to payroll and other services, you must update or upgrade to the latest version of QuickBooks on or before the discontinuation date.

I'm enclosing a few resources to learn more about the Disco Policy of QuickBooks Desktop:

QuickBooks Desktop Discontinuation FAQ for Payroll.

QuickBooks Desktop service discontinuation policy and upgrade information.

If you have any questions or need help with other matters about QuickBooks, let me know in the comment below. I'll be happy to share and provide guidance whenever you need it. Have a productive week!

Hello, we also use Quickbooks Desktop Pro 2017.  We no longer require the payroll module but still use the accounts receivable module.  However, when entering our password to send our client monthly account statements, a message error appears in that the password we entered is incorrect.  We read nowhere that the accounts receivable module is no longer or able to be used.   Therefore, our question is, why does our password not allow us send account statements electronically or did we just enter the wrong password?  Thank you.  Ron

Hello, Ron. 

I got your back, and I'm more than happy to lend a hand and fix the statement password issue. 

It's true that you can still use the accounts receivable module (invoicing and statements) in an unsupported QuickBooks Desktop version. 

Regarding the incorrect password issue, it could simply be an incorrect password. You might want to check your email login details. Log in to your email provider's platform using the same credentials. If it works, go back to QuickBooks Desktop and send the statement again. 

The issue might also stem from the email ID. In this case, you'll want to check its settings in your preferences. Here's how: 

1. Go to Edit and select Preferences. 
2. Scroll down and choose Send Forms from the left navigation panel. 
3. Go to My Preferences.
4. Highlight the email ID and click Edit.
5. Check the server information to see if it's correct.
6. Click OK, then try sending the statement again.

Also, try deleting or recreating the email ID. It might be a corrupted or damaged list. Simply highlight it again and hit Delete. 

You can also do other solutions in this article: Fix webmail password issues in QuickBooks Desktop.

Note: Some of the troubleshooting steps might not work for an unsupported QuickBooks Desktop version. 

If you need help with other client or customer-related tasks, you can browse our articles here. Other QuickBooks Desktop topics and articles are found in our general support page. 

I'm still down to answer any future questions you might have for QuickBooks Desktop. Add other details when you get back here and I'll be there to help you. 

Hello JamesPaul,

Thank you so much for the very, very prompt response to our question, of yesterday, July 28, 2020, related to the 2017 Quickbooks accounts receivable module.

You have no idea how much we appreciate it, as we have not invoiced nor sent account statements out to clients in many months.

Our billing clerk should be quite overjoyed with your response and we trust she will be able to implement your suggestions. 

Thank you so much again, not just for your suggestions but for the incredible time response. 

Sincerely, 

Ron

Hello again JamesPaul,  your suggestions of yesterday are not resolving the password issue.  Our original message to you is as follows:  Hello, we also use Quickbooks Desktop Pro 2017.  We no longer require the payroll module but still use the accounts receivable module.  However, when entering our password to send our client monthly account statements, a message error appears in that the password we entered is incorrect.  We read nowhere that the accounts receivable module is no longer or able to be used.   Therefore, our question is, why does our password not allow us send account statements electronically or did we just enter the wrong password?  Thank you.  Ron  JamesPaul, would you be allowed to resolve the matter, via "Team Viewer", a web based software program, which allows the user to get into our computer and resolve the issue.  We have already spent too many hours on this password issue and it is becoming more than a frustrating issue.  None of your suggestions have worked, unless we wronged somewhere.  You may call us at 215.550.3636 from 1100am until 1100pm (EST).  Finally, and remember, as we stated, the version that is being used is 2017 Desktop Pro.  We do not want to upgrade to 2020, as we will never be using the payroll module.  Thank you.  Ron