I get an error message saying "error trying to send usage data" I am using QB Desktop Pro Enhanced

I’ve got you covered, @liberty21.

The most common reasons that trigger sending usage data error in QuickBooks Desktop Payroll are listed below:

• The date and time of your system is incorrect
• The Time zone of your computer is incorrect
• You have an Accountant's Copy created

You’ll want to ensure the date and time of the file location are correct. You can follow the outlined steps below to check them.

In Windows Vista and XP:

1. In your computer's system tray, double-click on the displayed time.
2. If you cannot edit the time from your system tray, choose Start > Settings > Control Panel > Date and Time.
3. Click the Date & Time tab, then set the date and time.
4. Select the correct time zone in the Time Zone tab.
5. If you are in a daylight saving time zone, make sure to select the Automatically adjust clock for daylight saving changes tick-box.
6. Click OK, then verify the updates by double-clicking the time in the system tray.

In Windows 7 & 8:

1. Go to the displayed time.
2. For Windows 7: If you cannot edit the time from your system tray, choose Start > Control Panel > Date and Time.

3. For Windows 8: From the Start menu, choose Desktop to click on the displayed time. Or from Search, type Control Panel and click the Control Panel app. Click Clock, Language, and Region > Set the time and date.

4. Click Change date and time settings, then set the correct date and time and press OK.
5. Go to the Time Zone section and select the correct time zone.
6. If you are in a daylight saving time zone, select the Automatically adjust clock for the Daylight Saving Time tick-box.
7. Click OK after, then verify.

Also, check if an accountant’s copy exists. QuickBooks usually displays “Accountant’s Changes Pending” in the title bar. If yes, you can remove the restrictions manually or wait until the Accountant’s copy is returned. Please know that manually removing the limits will lose all the changes. Therefore, assure you to verify with your accountant.

Check out this reference for complete instructions: Error: QuickBooks has encountered a problem sending your usage data. You can refer to resolutions 4-6 if the issue persists.

Our Support page contains helpful articles, tips, and video tutorials to manage your account more efficiently. You can click on each topic to view the information. Just make sure to select your QuickBooks version in the Product list.

Don't hesitate to drop me a reply below if you have other questions or data concerns. I'm always here to help. Have a good one!

@liberty21 ,

press Ctrl+K > edit > next... Finish

I don't use a payroll service.  I haven't ever created an "accountant's copy".  I am getting error PS038.  I have done Rebuilds, Repairs, the date and time are correct, etc.  The error says "trying to send usage data".  I don't send usage data?????

The date and time or correct.  I don't have an accountants copy.  I have never used a payroll service and don't send usage data.  ???

I appreciate the efforts you exerted to rid of the error you're getting, @liberty21. And I want to make sure this error gets fixed so you can get back to working order.

You'll get the error PS038 when paychecks get stuck as Online as Send. Since you don't use payroll service in your QuickBooks Desktop, I suggest contacting our QuickBooks Support Team. This way, they can further look into this error and provide additional troubleshooting steps to get this resolved. To reach them, please follow the steps below:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.

I get this same error even after I uninstalled/reinstalled QuickBooks and there are no company files referenced.  And was also told I needed to pay ransome in order to get it fixed.