Hello @841optometry,
I’m glad you found the Community. Thanks for taking the time to check in.
State efile accounts can take 45 days or longer to get set up. It’s dependent on the state agency. You could try contacting the agency itself to see if your account has been created and if so, get your account number. Once you have that, you can contact our support team and they can add it to your account.
I see you’ve mentioned you have reached out to our support team. Because of the sensitive nature of payroll accounts, you will need to connect with them so they can verify some information and look up your account in a secure environment. Here’s how: Contact Support
I’d also like to give you this article regarding efile set up, it has some great information that may be useful: Set up efile
I’m here and available for any additional questions. Please feel free to ask. I’d like to help anytime.
