I just went to run payroll for my employee that says direct deposit and has always had direct deposit, but quickbooks made me do a printed check for him. How can I fix?

Let's investigate the cause of this unexpected prompt when running payroll, Dgwgreenleaf. I've prepared a step-by-step guide to ensure it doesn't occur again.

The numerous cached files in your browser can sometimes cause unusual behavior in QuickBooks Online (QBO). To isolate and resolve any web-related problems affecting your direct deposit payroll, I recommend performing the following troubleshooting steps below.

Before proceeding, please void the paychecks that were generated due to this prompt. This step is crucial to maintaining the accuracy of your payroll records and preventing any potential confusion or discrepancies in your financial data.

Next, let's access your account through an incognito window to rule out the possibility of a webpage issue. You can open an incognito window using these shortcut keys:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

After starting a new private browsing session, run a payroll and double-check to ensure the direct deposit option is selected correctly in the Payment Method dropdown. Refer to the screenshot below for reference:

If the prompts no longer appear, proceed to clear your browser's cache to help the program run smoothly. You can also use other devices and supported browsers as alternatives.

Additionally, I'll share these articles that guide in updating employee info and managing pay schedules in the program:

• Edit or change employee info in the payroll
• Set up and manage payroll schedules

I also suggest utilizing the QuickBooks Payroll service for a more streamlined and efficient payroll process in the software. It offers access to certified QuickBooks Payroll experts who can provide personalized help with payroll tax queries, employer contributions, and other complex payroll tasks, ensuring accuracy and compliance in your payroll operations.

I’m always here to support you, Dgwgreenleaf. If you have questions or need further assistance running payroll or other functionalities, tap the Reply button below. Your experience matters to us, and we're dedicated to providing you with the help you need.