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I made a direct deposit and it was denied by the receiving bank. It is still recorded in my Quickbooks account and will not let me void or delete.This is too short.

 
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QuickBooks Team
QuickBooks Team

I made a direct deposit and it was denied by the receiving bank. It is still recorded in my Quickbooks account and will not let me void or delete.This is too short.

Let me route you to the right support team to help you void the rejected Direct Deposit (DD), daniel27.

 

There are a few reasons why the direct deposit rejected by the receiving bank. It's possible the employee's bank account has been closed. It could be also an incorrect account number or routing number was entered in the employee's bank.

 

Once the paychecks have already been processed, the option to delete or void it is unavailable in QuickBooks Online (QBO). Cases like this, it would be best to contact our Payroll Support Team. They'll pull up your account in a secure environment and provide you a workaround on how to remove the rejected DD transactions. 

 

Here's how:

 

  1. Click Help on the top menu.
  2. Tick Contact Us.
  3. Enter your payroll concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chatGet a callback, or Get the number to connect with us. 

contact us official 01.PNG

 

I have articles here about DD issues and voiding paychecks:

 

Feel free to reply to this post if you need a hand with running payroll reports or any QBO related. I'll be here to help. 

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