To further assist you in voiding the paycheck, I recommend reaching out to our Payroll support team. They use specific tools to pull up your account in a safe environment and help you void the check. Here's how to connect with them:
Go to the Help menu.
From the Assistant tab, type your concern. Example: Void employee paycheck in QBO.
Then, type Talk to a Human and click the Get help from a human option.
Choose either Chat or Callback.
Then, to ensure that a representative will assist you right away, please see our support hours site.