cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I see you have chosen to make a tax payment on my behalf. I did not authorize this and I need it to be reversed immediately

 
3 Comments
Highlighted
Community Champion

I see you have chosen to make a tax payment on my behalf. I did not authorize this and I need it to be reversed immediately

This is your peer user community and none of us has control over any actions on your account.

 

Did you sign up for FULL SERVICE PAYROLL instead of Enhanced or self-service? If you u did, the subscription is working properly, submitting taxes when due on your behalf.  If you do not want FULL service you will have to contact sales to downgrade (I am not sure if downgrading is self-enabled) and to reverse - if they can - your tax deposit you will have to contact payroll support.

Highlighted
QuickBooks Team

I see you have chosen to make a tax payment on my behalf. I did not authorize this and I need it to be reversed immediately

Hello there, @rksales1.

 

Based on your description of the issue, it seems that you're using our QuickBooks Online Full Service Payroll. The said service offers automated tax payments and filings. 

 

We have updated our customer support options, so we're unable to pull up your account here in the Community for security reasons. I'd recommend contacting our QuickBooks Online Support Team to verify the payment transaction and check for possible reversal.

  1. Go to the Help menu.
  2. Select the Contact Us button.
  3. Enter your concern, then select Let's talk.
  4. Choose a way to connect.
  5. Fill in all needed information, then confirm.

 

I want to make sure somebody from our support team will respond to your request. Kindly refer to this article for the different types of support we offer at Intuit and its availability: Support hours and types. It also contains important reminders about occasional downtime in the Footnotes section.

 

Please let me know if you have other concerns. I'm just around to help.

Highlighted
Level 2

I see you have chosen to make a tax payment on my behalf. I did not authorize this and I need it to be reversed immediately

The CORE payroll took an ugly turn at the beginning of the year.  We were all told it would be better but not different - but it was worse and we lost all control.  The program insisted on duplicate payroll tax payments, customer service was required for EVERYTHING and wait times were long. I had to abandon ship on some clients and move to Gusto after a month of trying to get payroll functional for new clients.  But clients with CORE in 2019 seemed still functional but State Unemployment taxes were screwed up and all changes took bank account, tax rates, new employees was suddenly a terrible crisis requiring a few hours trying to get Intuit to do what we used to be able to do.

 

Currently clients are now getting this message - that effective April 13th they will have new "improvements"

"

Enroll in automated tax filing

You now have access to automated tax and form filing. If you're enrolled in electronic services, we’ll pay and file your taxes. Meaning, you don’t need to do anything to file your taxes. We’ll make sure they’re processed on time."

 

Based on what happened in January I think this means that April 13th clients who have been happy with Core payroll will need to jump ship to avoid forced participation in Intuit ceasing control of payroll tax payments and filings or else your payroll won't calculate or allow direct deposit.  It is a cruel streak in Intuit that makes them make the change just as we wrap up tax season so we cannot properly prepare our clients for the destructive force.  They do not offer the penalty free guarantee for CORE just top end payroll.

 

You have been warned.

Need to get in touch?

Contact us