I set up 401k Catch up deduction in employee profile for $2500 but why it doesn't come up when I run Payroll? Why the payroll update zeroes it out?

Hello jack@ventrilink.!

Thanks for reaching out to us. Allow me to help you in setting up the 401(k) Catch-up.

When adding the 401(k) Catch-up, make sure not to edit or delete the prior 401(k). This is the basis when QuickBooks Online Payroll will calculate the catch-up. Note that the system will calculate it once you reached the 401(k) limit.

Also, you'll want to review the setup. Make sure to set an amount to deduct per paycheck. Follow these steps:

1. Go to the Payroll menu and select Employees.
2. Click the employee's name, then Edit employee.
3. From the deductions section, select + Add/edit deductions.
4. Locate the 401(k) Catch-up you added and click the Edit (Pencil) icon.
5. Under Employee deduction section, choose either Calculated as Flat amount or Percent of gross pay. Then, enter the corresponding amount or percentage.
6. Tap Save.

If you're contributing to this retirement plan, make sure to fill out the Company contribution section.

I'm adding these articles for your reference on how to set up the deductions in QuickBooks Online Payroll:

• Retirement plan deductions/contributions

• Set up voluntary deductions in Online Payroll

Also, this link will show you how to run payroll-related reports: Run payroll reports.

Leave a comment below if you have other concerns. Take care!

I did exactly as outlined above and was successful in adding 401k Catch up as second employee deduction. However, when I run payroll the deduction does not come up in payroll. When I try to update it, it does not allow me to input $2500. Once I enter it, it zeroes out. Not sure if it is related to some max out or what? The problem is it does not give me any error with reason.

Thanks for getting back and letting us know the result, jack@ventrilink..

Let's check if this has something to do with the browser you use. Browsers have caches that temporarily save your browsing data. When it's full, you could experience behaviors in QuickBooks like the one you're experiencing with the 401k when running payroll.

Below are some of the keyboard shortcuts that you can follow:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If it works, you may want to clear the browsing history of your regular web browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

If the issue persists, I recommend contacting our QuickBooks Care Team. This needs an in-depth investigation to correct your 401K.

Here's how to reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

For payroll questions when paying employees, you can have this article as your reference: 

• Process or run payroll.
• Payroll Resource Hub.

If there's anything I can help you with managing payroll, just let me know by leaving a comment below. Have a great day ahead.