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Level 1

I set up a sick pay policy that accrues by the hours worked and maxes out at 40 hours per year, but even after the employee uses 40 hours, it still shows hours available.

It is confusing our employees that have used all 40 hours of sick pay for the year, but their pay stub still shows that they have hours available. Why doesn't it max out at 40 if that's what we choose?
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QuickBooks Team
QuickBooks Team

I set up a sick pay policy that accrues by the hours worked and maxes out at 40 hours per year, but even after the employee uses 40 hours, it still shows hours available.

Let's investigate what's causing sick Pay to accrue after reaches the maximum hours, rodneydenise.

 

The Maximum available feature stops accruing hours when the employee reaches the limit in QuickBooks Online (QBO). Though it's not set up as a per year feature, it will just stop when it reached 40 hours. Let's verify the maximum allowed hours set up in the employee's profile. Here's how:

  1. Go to Payroll on the left side menu.
  2. Select Employees.
  3. Choose the employee’s name.
  4. In the Pay section, tap Edit ✎.
  5. In the How much do you pay [employee]? section, tick Edit.
  6. Choose Sick Pay then review the hours set up if the Maximum allowed is 40 hours. 
  7. Hit OK, then Done.

Then, try running a sample paycheck for that employee. For more details about tracking sick pay, see Set up and track time off in payroll article.

 

If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. Feel free to visit our Payroll page for more insights about managing your payroll transactions.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please leave a comment below and I'll get back to you. You have a good one. 

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