I set up a sick pay policy that accrues by the hours worked and maxes out at 40 hours per year, but even after the employee uses 40 hours, it still shows hours available.

Let's investigate what's causing sick Pay to accrue after reaches the maximum hours, rodneydenise.

The Maximum available feature stops accruing hours when the employee reaches the limit in QuickBooks Online (QBO). Though it's not set up as a per year feature, it will just stop when it reached 40 hours. Let's verify the maximum allowed hours set up in the employee's profile. Here's how:

1. Go to Payroll on the left side menu.
2. Select Employees.
3. Choose the employee’s name.
4. In the Pay section, tap Edit ✎.
5. In the How much do you pay [employee]? section, tick Edit.
6. Choose Sick Pay then review the hours set up if the Maximum allowed is 40 hours. 
7. Hit OK, then Done.

Then, try running a sample paycheck for that employee. For more details about tracking sick pay, see Set up and track time off in payroll article.

If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. Feel free to visit our Payroll page for more insights about managing your payroll transactions.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please leave a comment below and I'll get back to you. You have a good one. 

I can't find "Payroll" on the left side of my menu?, my accountant and I have been trying to correct this (the above problem) for years and it always seems to mess up. Again going into next year we have someone showing 85 hours of sick time? Quickbooks just does not seem to track sicktime properly? Please advise, I'd like to fix this in 2021.

Sincerely, Dr Joseph Bonkowski

Hi @Joseph12345,

Let's get you back up and running with your payroll in QuickBooks Online (QBO).

If you already activated the payroll service yet you can't find the Payroll tab on the left-hand side, follow these things:

Open your browser's private window. It isolates the cache, which the usual culprit for browser issues. 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

When you have that taken care of, follow the steps provided by my peer @RCV above to resolve your concern with maximum sick time allowed. 

Post a comment below if you need further assistance with this matter, and I'll get back to you.