Im unable to run my payroll. It stops me with "your payroll account with contact us is no longer in service" I still pay the subscription. I need to pay my employee today

I’ll make sure you will be able to pay your employees on time in QuickBooks, activetrapping.

To resolve this error message promptly, I suggest checking your billing and subscription status immediately. If needed, you can proceed to resubscribe to your QuickBooks payroll subscription.

I can guide you through the process.

1. First, click the Gear icon and select Account and Settings.
2. Choose Billing & Subscription, and select Resubscribe for payroll.
3. After reviewing the Subscription summary, enter your payment information and method.
4. And finally, tap Resubscribe to complete the process.

You can also read this article for the complete details: Reactivate your QuickBooks Payroll subscription.

If the issue persists after trying this solution, it is advisable to clear the cache in your web browser.

Sometimes, numerous cached files can cause unusual browser behavior. Let's access QuickBooks Online through a private window.

Here are some key shortcuts for accessing a private window:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If you can finally use payroll after this, the root cause of the issue must be from your regular browser. I suggest clearing your regular browser's cache.

For guidance on your payroll tasks, please consult the articles provided below:

• Add pay history to QuickBooks Online Payroll
• Print or reprint paychecks and pay stubs
• Year-end checklist for QuickBooks Online Payroll

If you need additional support with QuickBooks-related matters, feel free to reach out to us. Our dedicated Community is committed to assisting your business. We wish you continued success in all your endeavors!

I keep trying links and phone numbers to get thru to someone to transfer the payroll subscription from previous bookkeeper to me. HELP, all online help topics say this isn't available and phone is all automated and I can't get to a REAL LIVE PERSON.... Shari [Removed]

I see how you want to transfer your payroll subscription, Sharim.

And I can only think of two scenarios about this. If you want to transfer billing from your accountant, you must resubscribe to your plan and enter your credit card information to pay for your subscription. You'll be charged current retail prices for the subscription and your bookkeeper will be notified about this change. To do so, follow the steps below:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to the Gear icon, then Subscriptions and Billing.
3. Choose Transfer Billing to Myself.
4. Confirm and select your current plan.
5. Enter your payment information to pay for your subscription.

You can also check out this article for the complete steps to manage your billing: Manage Billing, Payment, and Subscription Info in QuickBooks Online.

On the other hand, if you're only referring to your payroll subscription, I suggest contacting our support team so they can assist you with this. Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Please know that our support team is available from Monday to Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. If can't get a real live person, you can try contacting them again or wait in line. They may be receiving a lot of calls at the moment that's why they're unable to attend to your call.

Furthermore, after you're done running payroll, QuickBooks Online (QBO) offers a variety of payroll reports that you can use to view useful information for your employees. Consider reading this article for more details: Run Payroll Reports.

Post your comment if you have further questions about transferring your subscription. The Community is always right here to help you anytime. Have a good day ahead!