Internet connection error Read error

To get past the error message you encountered @HOULDEN, we can perform some troubleshooting steps so you can add your direct deposit information for your employee.

We can update your payroll in QuickBooks Desktop to include current rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options. Let me show you how:

1. Go to Employees, then select Get Payroll Updates.

• To know your tax table version:
  1. Check the number next to You are using tax table version:.
  2. To identify if it’s the correct version, see the latest payroll news and updates.
  3. To find more details on your tax table version, select Payroll Update Info.
• To get the latest tax table:
  1. Select Download Entire Update.
  2. Select Update. An informational window appears when the download is complete.

For future reference, you can check this material for outlined steps to personalize reports according to your needs: Customize payroll and employee reports.

Don't hesitate to revisit the Community if you have additional questions or concerns about your payroll in QBDT. We'll get back to you and provide the help you need.

First time encountering this issue. It was quickly resolved with the above information. Thank you!

You're always welcome, tonyaa.

I'm glad the steps above were able to help you out today. If there's anything else you need or if you have any other questions, feel free to post here anytime.

Additionally, would you like to create a summary report to view your employees' totals and other payroll-related data? To guide you through the process, check out this article: Create a payroll summary report in QuickBooks.

Thanks for being the best part of QuickBooks, and have a lovely day!

Your suggestion of getting payroll updates fixed my issue.  Quickbooks chat support had me update my version (which I should have done anyway).  Then I tried a few other things, such as restarting my router, and rebooting my computer several times.   I still got the error message.  Then I simply did payroll updates and it fixed it!  Glad I can come here for troubleshooting!  

Hello Mary165,

Thank you for chiming in and sharing this! I am so happy you got through. If you any other question, don't hesitate to connect with us. 

Hello I am having the same issue on Enterprise Solutions, I have updated twice, restarted, did an overall QB update, checked our router, internet, virus software and i still can not send direct deposits.

I can see how this issue affects your business workflow, and I appreciate the steps you've taken thus far, @JDH5. Allow me to route you to the appropriate support team that can help you get back to sending your direct deposits in QuickBooks Desktop (QBDT).

Since you've already completed all the troubleshooting steps, I recommend contacting our Desktop Payroll Support  team to arrange a screen-sharing session. This will help us investigate the error you're encountering and understand why you can't send direct deposits to your employees.

To contact our support team, please follow these steps:

1. Open QuickBooks.
2. Navigate to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account select Continue and then Continue with my account.
6. Select to Chat with us or Have us call you.

To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.

Once your direct deposit has been sent, you can view and print a Payroll Confirmation Report to see a summary of payroll details for that specific pay period. Additionally, you can verify if your payroll has been transmitted successfully to find out its status in the process.

Please keep me updated on your progress and let me know if you have any further questions about direct deposits in QBDT. I'm always here to help whenever you need support.

Not helping

I'm dedicated to getting to the bottom of the issue you're experiencing, DRR1.

To effectively address the concern you're experiencing, could you provide more details? Specifically, are you encountering error messages while adding employee information, or does this issue pertain to sending a direct deposit to an employee? Any additional information will help me give the most accurate resolution and a tailored response to help you out. You may also attach relevant screenshots in your response.

While we work towards a resolution, here are a couple of resources that might assist you:

• Change your employee's direct deposit info
• Handle a direct deposit paycheck that was not received by an employee

Once we have more information, I'm confident we can resolve this together. Please reply with the details at your earliest convenience, and we'll get this sorted out.