File a Complaint

We'll take care of it as soon as possible, @Val00. 

First and foremost, thank you for sharing your experience with the community. Please understand that this is not the experience we wish to leave you with. I'd be frustrated if I were in your situation.

We have an internal process for filing this complaint, and we will do so on your behalf. Rest assured that your concerns have been heard and will be addressed appropriately. 

Thank you for being so understanding in this matter. We'll do whatever it takes to resolve this issue as soon as possible. 

Thank you, Michelle, I would really appreciate it if you can arise this complaint, It is not fair for businesses as your customers to go through all this hassle and get bad support from a supervisor.

I own a large Houston M&A firm and other companies AND work with wealthy investors. I was lured into using QuickBooks and TurboTax a few years ago to save the enormous amount of time and headaches caused by using accounting firms for simple tax strategies. Your software and non-existent customer service is putting my companies in danger as neither QuickBooks Self-Employed nor TurboTax Business are functional as promised. Last year I was told to link my bank accounts and credit cards to QuickBooks and let you do my bookkeeping and taxes, and my troubles would disappear. VERY fraudulent promises!! NOW…you have not recorded transactions, and nobody can speak English or returns my phone calls. I am back where I start every year. Lots of lies, incompetence, ZERO support, and no means of communication as the salespeople lie and disappear.

Please have an English-speaking tech support person contact me or reimburse all my accounts and I can find a local tax expert. Investors? I deal with thousands and I’m a gonna tell them you are trash!

I need to file a complaint with Quickbooks. They e stole nearly $15000 from my account and I get nothing but a run around from them in trying to resolve it. Is there a direct line I call. I’m ready to take legal action. 

I understand the challenges you've encountered, RJ. I'm here to guide you to the support to help manage your account.

Please know that your concern requires the assistance of our designated support, as they possess the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space. To file a complaint, I recommend contacting our support team.

Here's how to reach our support:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

On the other hand, I'll be adding articles to help you manage your transactions in QuickBooks:

• Categorize online bank transactions
• Match online bank transactions.

You can still connect with me by tapping the reply button. I'd be here to assist you if you need help with any QuickBooks-related concerns. 

@Rjkkbrown   They are doing this to SOOOOOO many of their customers.  Most are having to wait weeks, if not months (Nearly a year) to get their money released.  At that point, QB has given it to the state of the person they took it from, then they have to turn around and collect it from their own state.  

If you use the Search bar at the top of any page here in the community, you will find a few threads that talk about a class action lawsuit.  

I'm so sorry they suckered you in and took your money. 

Good luck.