Intuit Online Payroll e-filing NC Unemployment

Good morning, @BBarnhart. 

It's great to see a new face here in the Community. Allow me to point you in the right direction so you can file your payroll forms. 

Our support team is the best route to take when dealing with e-filling payroll forms. They have additional tools to take a closer look at your account on the back end. Use this guide to get in touch with them today: Contact Payroll Support.

Reach back out if you have any issues contacting our support team. I want to ensure that you're taken care of today. Happy Monday!  

Thank you Candice, chats with support have not gotten me anywhere, that's why I came to the Community.  No one has given us an answer as to why we can't file or why the conflicting messages about our ability to e-file.  Twice I've been told someone will contact me with more information, but have never been contacted.  We're getting frustrated and nervous about the tax filing deadline.

Let me help you E-file NC unemployment, @BBarnhart.

I also get disappointed when the product that used to have the feature I always work on suddenly misfunctions. Usually, you'll have the ability to E-file the state unemployment tax when you have an active payroll subscription, and the account is E-filing ready (Form 8655 is submitted).

In this case, I know you already contacted them, but I'd still encourage you to get in touch with our Payroll Specialists. They have the tools to access your account in a secure session. This way, our representative can investigate and tell you why E-filing the NC Unemployment tax isn't enabled on your end. You can also request them to screen share so they can take a look at your Intuit Online Payroll account.

Also, you can browse these links that contain the forms you need to submit quarterly and yearly.

• Year-end checklist for Intuit Online Payroll Enhanced
• Year-end checklist for Intuit Online Payroll Full Service
• Year-end checklist for QuickBooks Online Payroll
• File quarterly tax forms

I always want to see your business grow bigger. If you have additional questions or concerns about filing tax forms, feel free to comment here. Anytime I'll help you. Take care!

First level chat has not been able to give any answers, the 8655s were submitted the first part of July, late June for 10 newly converted clients.  We received notification that e-services for NC Unemployment was approved.  When in the client checking e-services status,  e-services for NC Unemployment says it's good to go.  But when we try to click e-payment, it's says we can't do that.  The inconsistency is what is frustrating.