Is anyone else having trouble with the expenditure module not responding? I keep having to close QB and reopen for it to work correctly.

jnolte-positivet · ‎August 21, 2023

When I try to view a transaction, it won't open. Or when I try to create a new transaction it won't open.

JessT · ‎August 21, 2023

Hi jnolte-positivet,

Thank you for letting us know that your Expenditure module is not working and for taking the initial troubleshooting steps to resolve this behavior. I got some further instructions to troubleshot this.

Because the problem pertains to display and connection, we'll proceed with troubleshooting steps specific to the browser. To begin, we'll log in to QuickBooks using either an incognito or private browser to determine if the issue is caused by cached data.

Keyboard shortcuts for opening a private browser:

Google Chrome and MS Edge: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If QuickBooks functions properly when using a private browser, it indicates that the issue is on the cached data, and therefore you'll want to clear it. If the problem persists, you can a different browser to determine if the mentioned behavior is specific to certain browsers.

Please let us know how the instructions turn out so we can help you again if needed. Take care and have good one.

View solution in original post

JessT · ‎August 21, 2023

Hi jnolte-positivet,

Thank you for letting us know that your Expenditure module is not working and for taking the initial troubleshooting steps to resolve this behavior. I got some further instructions to troubleshot this.

Because the problem pertains to display and connection, we'll proceed with troubleshooting steps specific to the browser. To begin, we'll log in to QuickBooks using either an incognito or private browser to determine if the issue is caused by cached data.

Keyboard shortcuts for opening a private browser:

Google Chrome and MS Edge: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If QuickBooks functions properly when using a private browser, it indicates that the issue is on the cached data, and therefore you'll want to clear it. If the problem persists, you can a different browser to determine if the mentioned behavior is specific to certain browsers.

Please let us know how the instructions turn out so we can help you again if needed. Take care and have good one.

larry90 · ‎August 21, 2023

Hello,
I have some write this you can read this

I understand that you're experiencing issues with the expenditure module in QuickBooks (QB) not responding and requiring you to close and reopen the application for it to work correctly. While I don't have access to real-time data about the current status of QuickBooks, I can offer some general troubleshooting steps you can take to address this issue:

Clear Cache and Temporary Files: Clearing the cache and temporary files of QuickBooks can often resolve performance issues. Go to the "Help" menu and select "Reset App Data," then restart QuickBooks.
Update QuickBooks: Ensure that you're using the latest version of QuickBooks. Updates often include bug fixes and performance improvements. Check for updates and install them if available.
Check System Requirements: Verify that your computer meets the minimum system requirements for running QuickBooks. Outdated hardware might contribute to performance issues.
Close Background Applications: Other open applications and background processes can affect QuickBooks' performance. Close unnecessary applications to free up system resources.
Disable Add-ons: If you're using any third-party add-ons or integrations with QuickBooks, try disabling them temporarily to see if they are causing the issue. Tell Popeyes

Keep in mind that technical issues can vary based on factors like your computer's configuration, software versions, and network conditions. If you're not comfortable troubleshooting on your own, consider seeking assistance from IT professionals or QuickBooks support services.

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Is anyone else having trouble with the expenditure module not responding? I keep having to close QB and reopen for it to work correctly.