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affinityhelp
Level 1

Is my company the only one that didn't get paid today?

I have auto payroll set up and woke up this morning for Quickbooks to say it processed but nothing in the bank. How do we fix this problem?
3 Comments 3
JessT
Moderator

Is my company the only one that didn't get paid today?

Hi affinityhelp,

 

I know how important it is to be able to pay your employees on time. 

 

We've already made our engineers aware of this issue, and they're actively working to find the root cause. Please check our Status Board and click SUBSCRIBE TO UPDATES.

 

The financial institution/bank has until 5 PM to deposit the funds into your employees' accounts, but we're also actively tracking the affected customers. Thay way, we can provide an accurate timeframe as soon as we have that information.

 

Please DO NOT cancel your payroll or create checks to avoid more issues.

 

Thank you for your patience.

jrainone
Level 2

Is my company the only one that didn't get paid today?

Our employees did not get paid either today. I processed payroll normally and got the confirmation email overnight, but funds still have not been withdrawn from our account and employees do not see any deposits. 

JessT
Moderator

Is my company the only one that didn't get paid today?

@affinityhelp ,

 

I've updated my response above to include information about the Status Board. Please check.

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