Lost my Payroll Service PIN number, faxed and emailed the PIN reset form with no response??? How do I get a new or have my PIN reset?

The request form helps you reset a lost or forgotten PIN, Lurepro. 

After sending the requirements, the company's payroll admin or primary principal will have to reach out to our payroll support. An agent will pull up your account and generate a new PIN. Here's how:

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "New Direct Deposit PIN" in the description field, then click Continue.
5. Select either Start messaging or Get a callback. 

Let me share the reference on how to change the PIN for processing direct deposit payroll.

Feel free to visit the Communitty if you have other payroll concerns. We're open 24/7 to help you. 

Clicking help doesn't offer me a contact us link. I only get a box to type in a question. This is horrible. I have been trying to process payroll for more than 2 hours and can't find any help at all. 

You're doing correct, denimjacket55. After you enter your question in the box, click the Let's talk, and you have the option to choose how to contact our support team. 

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types. 

Please let me know if you're able to get in touch with our phone support team. I want to make sure everything has been taking care of. Have a great day!

I do not see the option to "Contact Us"   and there is no answer on the fax line.

I'm here to make sure you can get in touch with our support team, @be_happy.

Reaching out to our QuickBooks Desktop (QBDT) customer care team can be done inside your program or using a web browser. If you already performed the steps outlined in this thread and are unable to see the Contact Us option, you can use our support's chat direct link.

You can check this article to use as a guide when reaching out to our support team: Contact Payroll Support. It also gives you information about support hours to ensure you'll be assisted right away.

You may also visit our QuickBooks Desktop Help page if you need any useful resources that you may bookmark for future use. The site contains a wealth of information, including articles and even video tutorials, to assist you with your QuickBooks tasks.

If you need additional assistance contacting our support, feel free to get back here. I want to ensure your success. Have a good one.